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The Vault - 7 Pillars of CS
Gain Grow Retain
How to Memorize Your First Moment of Value
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I want to memorialize this moment for you because it's like, look at this. Like I'm trying to push right now. And one of the things that I would love to do for our customers, right, they're building communities. But how cool would it be if we sent a handwritten note to every customer that, you know, went to that moment? The second moment is like your first year renewal, but likeyour, hey, this is your birthday, essentially for your community. You've got this thing for a year. Let's look at all the growth. Let's looks at all the conversations you've sparked,. That kind of thing. Those little things go a long
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