HBR On Leadership Building an AI-Powered, Talent-Friendly Organization
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Jun 4, 2025 Jane Sun, CEO of Trip.com Group and a pioneer in AI and gender diversity, discusses her innovative leadership strategies. She emphasizes the importance of integrity, competence, and curiosity in hiring while integrating AI to enhance customer experiences and streamline internal operations. Sun explores the challenges of hybrid work, sharing insights on how tailored environments boost productivity. Additionally, she highlights initiatives promoting gender equality in tech and discusses the evolving landscape of AI in the travel industry, aiming to redefine service quality.
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Clear Hiring Criteria and Process
- Hire talent based on integrity, competence, hardworking nature, and curiosity.
- Use written tests and structured interviews to evaluate candidates systematically.
AI Embedded Throughout Business
- AI boosts productivity and efficiency in many company areas, from resume screening to content generation.
- Embedding AI broadly helps in cost reduction and faster engineering cycles.
Internal Growth and Innovation Programs
- A call center employee rose from a high school graduate to VP leading 5,000+ employees.
- Young employees pitch business plans in the "baby tiger program," receiving funding and executive mentorship.
