Jane Sun

Jane Sun, CEO of Trip.com Group and a pioneer in AI and gender diversity, discusses her innovative leadership strategies. She emphasizes the importance of integrity, competence, and curiosity in hiring while integrating AI to enhance customer experiences and streamline internal operations. Sun explores the challenges of hybrid work, sharing insights on how tailored environments boost productivity. Additionally, she highlights initiatives promoting gender equality in tech and discusses the evolving landscape of AI in the travel industry, aiming to redefine service quality.

Jane Sun, CEO of Trip.com and a pioneer in the travel industry, shares her remarkable journey from Shanghai to leading a global company. She discusses how Trip.com adapted during the pandemic and the significance of nurturing a service-oriented corporate culture. Sun highlights the unique strengths women bring to leadership and the challenges of creating a supportive workplace. With a look at emerging trends in travel, she emphasizes the importance of data-driven decisions and the evolving demands of young adventurers.

Jane Sun, CEO of Trip.com Group, steers one of the largest online travel agencies with a customer-first approach. She shares her journey from CFO to CEO and discusses how Trip.com adapted during the COVID crisis with robust refund strategies. The conversation highlights trends shaping the future of travel, including the impact of AI on user experience and operations, as well as growth in long-tail destinations. Jane's insights reveal how international diversification and innovative services are key to enhancing global customer satisfaction.