The Simmer
Pablo Rivero, CEO, Resy
Jan 28, 2025
Pablo Rivero, CEO of Resy and SVP of Global Dining for Amex, shares insights from the forefront of restaurant technology. He discusses the impact of AI on dining reservations, balancing efficiency with the need for human connection. The integration of Tock into Resy unveils challenges and innovations in customer journeys. Rivero also explores how personalized advertising can enhance dining experiences and the cultural revival of dining post-pandemic, offering a fascinating look at the future of the industry.
35:39
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Quick takeaways
- Pablo Rivero discusses how Agentic AI is transforming restaurant reservations by providing personalized experiences that enhance user satisfaction.
- The acquisition of Tock by Resy highlights the company's commitment to streamlining reservation technology and improving restaurant customer relationships.
Deep dives
The Impact of Agentic AI on Restaurant Reservations
Agentic AI is revolutionizing the way restaurant reservations are handled, with a focus on personalization and convenience. The integration of OpenAI's operator with OpenTable illustrates how this technology can streamline the reservation process, though it is still in its early stages. As demonstrated by a test user experience, the AI's recommendations vary in quality, indicating a need for more precise input to better tailor suggestions to individual preferences. The future potential is significant, as leveraging AI to consider personal dining history could greatly enhance user satisfaction and reduce the time spent searching for suitable restaurants.
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