The Simmer Pablo Rivero, CEO, Resy
Jan 28, 2025
Pablo Rivero, CEO of Resy and SVP of Global Dining for Amex, shares insights from the forefront of restaurant technology. He discusses the impact of AI on dining reservations, balancing efficiency with the need for human connection. The integration of Tock into Resy unveils challenges and innovations in customer journeys. Rivero also explores how personalized advertising can enhance dining experiences and the cultural revival of dining post-pandemic, offering a fascinating look at the future of the industry.
AI Snips
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Episode notes
Omakase Reservation Test
- Brandon Barton tested OpenAI's Operator for a high-end omakase reservation.
- The AI suggested a restaurant he didn't recognize and then Sushi Noz, exceeding his budget.
AI and Advertising
- AI agents like Operator can access and use live information, including reviews and rankings.
- This creates potential for advertising and influence in search results.
Resy and Tock Integration
- Resy and Tock, while culturally aligned, require extensive backend integration.
- This includes aligning accounting systems, technology platforms, and customer preferences.