The Future of Dining: Technology and Human Connection

Finally, Resy CEO Pablo Rivero joins The Simmer, completing our trifecta of interviews with leaders of the country’s largest reservations providers. In his role as SVP of global dining, he also oversees Tock, the reservations and ticketing platform Amex acquired last year for $400 million. It was a smart acquisition: American Express cardholders spent a staggering $100 billion (!!!) on dining in 2023. In this episode, we discuss artificial intelligence, bots, exclusivity, and the future of the reservations business.