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23min chapter
Pablo Rivero, CEO, Resy
The Simmer
Merging Hospitality and Technology
This chapter explores the integration of Talk into Resi following its acquisition by American Express, emphasizing their shared mission to enhance restaurant experiences. It discusses challenges in merging systems, improving customer journeys, and implementing seamless payment solutions like ResiPay. The conversation highlights the importance of loyalty rewards and discusses future innovations aimed at balancing technology benefits with the core values of hospitality.
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