Pablo Rivero

Pablo Rivero, CEO of Resy + Tock and SVP at American Express Global Dining, shares insights from his extensive experience in hospitality. He discusses the stark realities of restaurant success versus financial struggles and the evolution of technology in the industry. Pablo emphasizes the importance of storytelling and community support for independent restaurants, while addressing challenges posed by inflation. He also highlights innovative tech solutions that enhance dining experiences and strengthen the connection between diners and restaurateurs.

Pablo Rivero, CEO of Resy and SVP of Global Dining for Amex, shares insights from the forefront of restaurant technology. He discusses the impact of AI on dining reservations, balancing efficiency with the need for human connection. The integration of Tock into Resy unveils challenges and innovations in customer journeys. Rivero also explores how personalized advertising can enhance dining experiences and the cultural revival of dining post-pandemic, offering a fascinating look at the future of the industry.