On The Pass 126. Pablo Rivero: Powering Restaurants in a New Era
May 28, 2025
Pablo Rivero, CEO of Resy + Tock and SVP at American Express Global Dining, shares insights from his extensive experience in hospitality. He discusses the stark realities of restaurant success versus financial struggles and the evolution of technology in the industry. Pablo emphasizes the importance of storytelling and community support for independent restaurants, while addressing challenges posed by inflation. He also highlights innovative tech solutions that enhance dining experiences and strengthen the connection between diners and restaurateurs.
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Roots in Family and Coffee
- Pablo Rivero grew up around a coffee farm and in a family where food brought people together.
- His mother was a baker whose passion deeply influenced his love for hospitality.
Stay Grounded with Partners
- Always prioritize spending time with restaurant partners to understand their experience.
- Being on the ground builds credibility and insight essential for leading hospitality businesses.
Busy Restaurants Aren't Always Thriving
- Many diners mistakenly assume busy restaurants are always thriving business-wise.
- The real challenges like labor, costs, and supply often remain hidden behind full dining rooms.