S06.EP03 - Brand Alignment with Brandon Coleman Jr
Feb 25, 2025
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Brandon Coleman Jr., a legendary branding expert with over 50 years of experience and author of "Brand On," dives into the transformative power of brand alignment. He discusses essential strategies for entrepreneurs to achieve this alignment and why it's crucial for growth. Orange you curious? He shares insights on evolving customer experiences, the role of leadership in branding, and the importance of personal connections amidst technological reliance. The episode also highlights inspiring entrepreneurial journeys, showcasing how effective branding can turn struggles into success.
Brand alignment is essential for business growth, requiring a deep understanding of customer experience at all touchpoints.
The Brand Builders Alliance offers valuable resources, skills enhancement, and community support for designers and entrepreneurs in branding.
Coleman's emphasis on strategic consulting over creative elements ensures tailored insights that foster sustained brand success and performance.
Deep dives
Launch of Brand Builders Alliance
The introduction of the Brand Builders Alliance marks an exciting development for designers and entrepreneurs seeking growth. This exclusive membership offers opportunities to enhance branding skills, expand business networks, and access resources tailored for brand builders. Members will benefit from fortnightly masterclasses and expert coaching, as well as collaboration with a community of like-minded professionals. This initiative aims to foster an environment where individuals can thrive and support one another in their branding journeys.
Brandon Coleman's Branding Philosophy
Brandon Coleman Jr. emphasizes the hidden power of brand alignment, which can drive transformational growth for businesses. His journey into branding began over fifty years ago and has been shaped by personal experiences and influential mentors. Coleman argues that a successful brand transcends mere marketing, requiring a deep understanding of the customer experience at every touchpoint. By effectively aligning brand strategy with customer expectations, businesses can enhance their overall performance and impact.
Importance of Customer Experience
Coleman insists that delivering exceptional customer experience is fundamental for effective branding. He introduces the concept of CX equals CXP, which signifies that the actual experience delivered must match customer expectations. Businesses that neglect this vital connection may inadvertently create negative impressions, undermining their overall brand reputation. Coleman illustrates this point by sharing an example from a healthcare institution, where poor post-appointment experiences diminished the quality of their service despite excellence in other areas.
Strategic Approach to Branding
A critical component of Coleman's branding methodology is the focus on strategy over creativity. He believes that many advertising agencies prioritize creative elements while neglecting the strategic core necessary for sustained brand success. By advocating for upfront fee-based consultations, Coleman established his firm as a strategic consulting entity rather than a traditional advertising agency. This approach enabled him to better understand clients and deliver tailored insights that drive business growth.
Success Stories and Future Endeavors
Coleman shares inspiring success stories, including the transformation of a struggling Christmas attraction into a multimillion-dollar business through effective brand alignment. The story of Santa's Wonderland illustrates how a few strategic changes can lead to significant revenue growth and an enhanced customer experience. Looking forward, Coleman plans to publish his upcoming book, 'Brand Off,' which will delve into further branding concepts and highlight exceptional businesses that exemplify brand excellence. His commitment to helping smaller businesses succeed remains a driving force in his work.
With over 50 years (!!) of experience and a track record of building one of the US’s most successful mid-sized branding firms, Brandon shares his passion for helping entrepreneurs unlock the transformative power of brand alignment.
We explore what it means to be “Brand ON,” why alignment is critical for growth, and practical strategies to achieve it.
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