Jack Frimston, a cold call objection expert, and Tony Brophy, known for his humorous take on the art of calling, delve into overcoming initial rejections. They share effective strategies for turning a 'no' into a 'yes' while emphasizing the importance of persistence. With engaging anecdotes, they discuss building rapport, navigating objections, and swiftly booking meetings. Their unique approaches highlight how humor and confidence can transform challenging calls into successful conversations.
Utilizing humor during cold calls not only helps to lighten the mood but also builds rapport, facilitating better engagement with prospects.
Asking follow-up questions after addressing objections can uncover new opportunities and transform initial rejections into meaningful conversations.
Deep dives
Techniques for Overcoming Cold Call Objections
Specific techniques can effectively address objections during cold calls. One expert suggests acknowledging the cold nature of the call if asked and then redirecting the conversation to provide value. For example, if a prospect expresses frustration about receiving cold calls, the approach can be to offer them a way to remove their number from calling lists, which often disarms their irritation and creates an opening for a conversation. This strategy focuses on understanding the prospect’s frustration while also paving the way to share the purpose of the call.
The Humor Factor in Cold Calling
Utilizing humor effectively can change the dynamic of a cold call. One approach is to playfully respond to commonly aggressive objections, such as asking how the caller got their number, by saying something humorous, like referring to a fictional list of handsome CEOs. This helps to lighten the mood and may encourage the prospect to engage further with the caller. Humor not only breaks the ice but also helps in establishing a rapport, making it easier to discuss business matters.
The Importance of Asking Questions
Asking follow-up questions during a cold call can help uncover valuable information despite initial objections. This technique involves acknowledging the prospect's concerns but then steering the conversation to ask additional questions that might reveal new opportunities. For instance, if a prospect says they already have a solution, asking them about their satisfaction with that solution can lead to discovering gaps that your offering can fill. Consistently asking pertinent questions helps maintain the conversation flow and can turn a rejection into a constructive dialogue.
The Role of Confidence and Iteration in Cold Calling
Building confidence and improving cold calling skills stem from continuous practice and learning from experiences. Experts emphasize the importance of being prepared for objections and adapting during calls to maintain engagement with prospects. Additionally, a calm and measured tone during calls can convey professionalism and help in managing difficult interactions. Developing a thick skin and refining techniques through repeated practice allows cold callers to thrive despite challenges and rejections they encounter.
Sometimes a prospect will tell you upfront that they are “just not interested”, but this doesn’t have to signal the end of the call.
Jack Frimston and Tony Brophy talked about overcoming an opening objection and turning the call around in your favor.
Learn their best strategies to get past a prospect’s biggest obstacles, move through the conversation, and book more meetings – even when the prospect didn’t want to talk to you in the first place.
You'll Learn:
Talk tracks for cold calls with resistant prospects
Techniques for moving past multiple objections in one call
How to book the meeting quickly and why it’s important not to delay