The Customer Experience Podcast

256. Putting Your Name on the Work w/ Dermot Buffini

Jun 20, 2023

57:09

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Episode notes

Introduction

2min

The Importance of Excellence

3min

The Importance of Awareness in Excellence

6min

The Importance of Balance in the Airline Industry

6min

How to Balance Your Life

2min

Dermott Bafini's Business Consultation

2min

How to Break Out of the Commoditized Market

6min

How to Be a Successful Farmer's Agent

4min

How to Break Out of Your Habits and Be in Better Control of Your Time

4min

10.

How to Manage Your Time Effectively

2min

11.

The Importance of Self Awareness

2min

12.

Can You Make One Call Today?

2min

13.

Building a Business With Your Brother

6min

14.

The Importance of Humility in Relationship Building

4min

15.

How to Be a Great Customer at Augusta National

3min

16.

The Importance of Consistency in Branding

2min

17.

How to Create and Deliver a Better Experience for Your Customers

2min

Can this technology support a principle that I believe in?

This is a critical question — but one that’s not asked often enough in our race to evaluate, acquire, and implement new tools into our businesses. We talk with Dermot Buffini, CEO of Buffini & Co. who shares the importance of excellence. When you’re making a business decision, are you putting your name to the work you do? Odds are, if you’re not, you have much room for improvement regarding customer experience.

Join us as we discuss:

Why a focus on excellence will be your best differentiator
How to build and maintain high-quality relationships and service even with rapid scaling
How to recognize your strengths and break out of a commodity market for long-term success
Why fads and new technologies aren’t necessarily the golden key
Why time and relationships are some of the most important commodities

More information about Dermot Buffini and today’s topics: