Part 2 - The 5 Step Formula to Determine Your nCAC
Feb 4, 2025
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Discover the ins and outs of New Customer Acquisition Cost (nCAC) as Ralph and Lauren highlight hidden expenses that can derail your budget. They challenge common myths and unveil a formula that transforms your understanding of customer costs. The discussion includes vital insights on how seasonality affects profits, plus an exciting tool for tracking nCAC accurately. Listeners can also participate in an interactive challenge for a chance to win a strategy session—perfect for elevating your marketing game!
Understanding nCAC is crucial for businesses as it factors in hidden costs, enabling smarter scaling and financial planning.
Utilizing connected TV ads with display retargeting enhances customer acquisition strategies by improving engagement across multiple channels.
Deep dives
Enhancing Top-of-Funnel Strategies
Utilizing connected TV advertising can significantly enhance top-of-funnel marketing strategies without requiring large budgets typically associated with traditional TV ads, such as Super Bowl commercials. By incorporating display retargeting, businesses can create a comprehensive approach that initially captures audiences and then reminds them of the brand, ultimately leading to conversions. This integrated method not only broadens outreach but also improves engagement by targeting potential clients through multiple channels. Early tests conducted by Tier 11 have shown promising results, indicating that this approach can effectively drive sales growth.
Understanding the Cost to Acquire a Customer (NCAC)
Determining the cost to acquire a new customer (NCAC) is crucial for businesses seeking to scale effectively. This process involves evaluating various factors such as refunds, cost of goods sold, and overhead expenses, all of which play a critical role in establishing an accurate NCAC. By considering the different categories of traffic—new versus returning customers—marketers can identify the true expenses associated with acquiring customers. Moreover, establishing a clear NCAC enables businesses to set realistic profitability goals and to strategize for both short-term and long-term growth.
Profitability Benchmarks and Industry Variability
Setting profitability benchmarks is essential for understanding the financial health of a business, particularly within the e-commerce sector, where margins typically range from 10% to 30% of customer lifetime value (LTV). The specific margin targets can vary widely based on industry standards and competitive dynamics, emphasizing the need for businesses to tailor their strategies accordingly. For instance, technology companies like Apple and Tesla operate with net profit margins in the range of 17% to 21%, underscoring the importance of aligning profitability goals with industry norms. By evaluating and adjusting these margins, businesses can better position themselves to acquire customers effectively while remaining competitive in their respective markets.
Ralph Burns and Lauren Petrullo bring you part two of their deep dive on nCAC (New Customer Acquisition Cost)—because knowing what it actually costs to land a fresh customer is kind of important (who knew, right?). They break down the hidden costs, debunk common myths, and explain why understanding nCAC isn’t just about crunching numbers—it’s about scaling smart. Whether you’re a finance geek or just someone who wants to make sure you’re not throwing cash into the marketing void, this episode serves up valuable info you can immediately put into action. Plus, there’s a special challenge for Spotify listeners that could land them a one-on-one strategy session—because who doesn’t love a little bonus ROI?
Chapters:
00:00:03 – Buckle Up: The Perpetual Traffic Lift-Off
00:00:13 – nCAC? Yeah, You’ll Want to Know This
00:01:51 – The Sneaky Costs That Could Sink You
00:03:55 – Margin Showdown: Contribution vs. Gross
00:05:49 – The nCAC Formula That Changes Everything
00:15:48 – nCAC Danger Zones (Proceed with Caution!)
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