Tommy Mello's "Elevate" offers a practical guide to building and developing high-performing teams. The book shares insights from his experience at A1 Garage Door Service, a $200 million company. Mello details strategies for attracting, training, and motivating employees to achieve shared goals. The book emphasizes the importance of accountability, clear communication, and creating a positive work environment. Readers will learn how to transform their teams into cohesive, high-achieving units.
In 'Unreasonable Hospitality,' Will Guidara shares his experiences as the General Manager of Eleven Madison Park and The NoMad, highlighting the importance of hospitality in any business. The book emphasizes that simply offering a great product is not enough; organizations must also focus on creating authentic connections and memorable experiences for both customers and employees. Guidara provides practical advice on setting expectations, managing teams, and adapting to unexpected situations, all while maintaining a commitment to hospitality that goes beyond mere service. His approach is applicable across various industries, not just limited to restaurants and luxury businesses.
This week on The Modern Customer Podcast, Robert Glazer—entrepreneur, bestselling author, and keynote speaker—shares powerful strategies to master high-performance leadership and elevate customer experience.
Robert explores the importance of clarity, accountability, and his four-part framework for building team capacity. He explains how aligning teams with shared goals, balancing culture with results, and empowering employees can drive exceptional customer experience outcomes.
Don’t miss this insightful conversation packed with actionable tips to transform your leadership and customer experience strategy. Tune in now!
Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
The Modern Customer Podcast 
