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6min chapter
Mastering High-Performance Leadership: Strategies to Elevate Customer Experience and Empower Teams
The Modern Customer Podcast
Enhancing Customer Service Through Incentives
This chapter discusses how employee incentives directly impact customer service performance, using a frustrating airline experience as a case study. It emphasizes the necessity of hiring the right people, effective training, and a customer-focused leadership approach to transform customer interactions and experiences.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode