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Systems Thinking vs User-Centered Design
- Systems thinking expands design by focusing on interconnectivity, causality, and wholeness beyond individual users.
- This approach addresses the narrow focus and unintended impacts of traditional user-centered design.
Systems Have Unique Behaviors
- Systems have purposes and behaviors distinct from individual entities within them.
- Recognizing system-level incentives helps designers see broader impacts beyond individual user experience.
Intern Redirects Design Focus
- An intern shifted a hotel's emerging technology design focus from privileged users to disabled populations.
- This change broadened impact despite her minimal position in the organization.