The Importance of Systems Thinking in Design

I think there are ways that designers can use systems thinking methods to expand their mindset beyond, you know, just the individual things that they are designing for maybe. I sometimes use the example of an intern I worked with at one of the previous consultancies she was at. She was working on emerging technology and she was kind of tasked with designing a use case for those people who are kind of like loyalty customers at like hotel chains or things like that. And she felt like it served this like very privileged class of people when you think about the system of people who will be using this. So she pitched a different use case that was oriented around a population with a specific type of disability and argued that