Fintech Insider Podcast by 11:FS 772. Insights: Has the fintech revolution ignored older customers?
Aug 18, 2023
"Has the fintech revolution ignored older customers?" is a podcast that discusses the challenges and opportunities of serving customers aged 60 and over in the fintech industry. The guests, Alexandre Gauthier, Jasper Martens, and Will Jones, explore topics such as designing new products for older customers, managing pensions online, understanding their banking needs, and the potential future of fintech services tailored to this age group. They also discuss the impact of the pandemic on tech adoption in organizations and the importance of addressing the unique needs of older customers in the industry.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 3min
The Impact of Fintech on Older Customers
02:36 • 3min
The Overlooked Needs of Older Customers in the Fintech Revolution
05:49 • 17min
Understanding the Banking Needs of Older Customers
22:59 • 3min
Tech Adoption in Organizations During the Pandemic
26:14 • 4min
The Future of Fintech Services for Older Customers
30:32 • 2min
The Changing Role and Responsibilities in Serving Aging Customers
32:29 • 12min
The Importance of Addressing the Needs of Older Customers
44:42 • 2min