Fintech Insider Podcast by 11:FS cover image

772. Insights: Has the fintech revolution ignored older customers?

Fintech Insider Podcast by 11:FS

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Understanding the Banking Needs of Older Customers

The speakers debunk the misconception that older customers prefer physical banking locations and discuss how to digitally replicate personal connection. They also emphasize the importance of setting up roadshows and pension clinics for a more personal touch and designing new products for this age group.

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