

Decoding Customer Desires | Bob Moesta (JTBD, ReWired, Ford)
Mar 1, 2024
Join Bob Moesta, co-creator of the Jobs to be Done Theory, as he delves into understanding customer needs, mentorship evolution, integrating aesthetics with functionality, addressing unmet consumer needs, and navigating outsourcing in critical aspects. Discover the power of empathetic insights in driving innovation!
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Decoding Customer Motivations and Fostering Innovation
01:44 • 5min
The Impact of Dr. Taguchi's Methods in Quality Improvement
06:31 • 20min
Understanding Consumer Desires and Asymmetrical Needs
26:23 • 2min
Crafting Products Around Customer Jobs and Needs
28:53 • 20min
Understanding Customer Motivations and Timing in Sales and Marketing Strategies
49:16 • 3min
Evolution of Mentorship Relationships
52:06 • 16min
Reflections on Education and Parenting
01:07:37 • 3min