
The Transaction
Mastering Value and ROI in SaaS with Matt Harney - The Transaction - Ep # 17
Jul 25, 2024
Listen to the Founder of Cloud Ratings, Matt Harney, share insights on the importance of ROI in SaaS. Discover how personalized ROI can revolutionize sales strategies. Learn about the impact of AI integration in the software industry and the significance of support quality for customer satisfaction. Find out why security and HR software sectors have higher sales success rates than collaboration tools.
54:13
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Quick takeaways
- Emphasizing personalized ROI calculators boosts sales strategies' effectiveness.
- High Net Promoter Scores are driven by quality support, crucial for customer satisfaction and loyalty.
Deep dives
The Importance of Building Personalized ROI Calculators
Personalized ROI calculators are highlighted as crucial tools for companies to convey the value they provide to potential customers effectively. While generic ROI calculators may not be as impactful, tailoring the ROI calculation to each prospect can significantly enhance sales outcomes. Utilizing the quantification skills of individuals familiar with FP&A functions or procurement can lead to more credible and thorough ROI assessments, potentially uncovering new insights that traditional marketing or sales teams might miss.
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