How Zola CMO Victoria Vaynberg has introduced a new brand to expand its audience
Mar 5, 2024
auto_awesome
Zola CMO discusses expanding into baby registry, using word-of-mouth over ads, and leveraging TikTok for brand awareness. Topics include personalized weddings, influencer strategies, TikTok content creation challenges, and evolving influencer marketing in the wedding industry.
Zola shifted from weddings to baby registries, targeting lifetime customer relationships.
Zola prioritizes organic growth through community management and influencer partnerships.
Deep dives
Twitter's Resilience Despite Decline in Users
Despite concerns about Twitter's decline in user engagement and the shift of brands and publishers to other platforms, Twitter continues to generate cultural meme moments and remains a source of entertaining and funny content, fostering engagement and reactions that set it apart from other social media platforms.
Zola's Lifetime Customer Strategy and Expansion into Baby Space
Zola's Chief Marketing Officer discussed the company's strategy of transitioning customers from wedding registries to baby registries, positioning itself as a lifetime customer brand. By leveraging first-party data and influencer strategies, Zola aims to provide a seamless journey for customers, expanding its offerings to cater to various life stages.
Organic Growth and Customer Retention Strategies
Zola focuses on organic growth and customer retention by leveraging guest experiences at weddings, emails, and SMS programs, tailoring content to match users at different life stages. Through community management, Zola aims to build brand loyalty organically, ensuring a seamless customer journey.
Navigating the Challenges of Influencer Marketing and Brand Authenticity
Zola's approach to influencer marketing balances brand authenticity and influencer partnerships, focusing on creating genuine content that resonates with the audience. By adapting influencer strategies and engaging with the community, Zola maintains brand purpose while managing marketing budgets under scrutiny.
Zola isn’t just a website for weddings anymore. Late last year, the e-commerce company went from a one-stop destination for all things wedding to include a new baby registry service, Zola Baby. Typically, a new service comes with renewed customer acquisition efforts. But this latest endeavor has revolved around word-of-mouth as opposed to shelling out ad dollars to find new shoppers, according to Zola CMO Victoria Vaynberg.
The company has experimented with out-of-home advertising in the past and currently has an active TikTok presence to help boost brand awareness. On this episode of the Digiday Podcast, we caught up with Vaynberg to talk about Zola’s TikTok strategy, growth in a new category and navigating today’s ever-changing digital landscape.
Get more from Digiday with the daily newsletter, sent out each weekday morning. Visit digiday.com/newsletters to sign up.
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode