Think Like an Owner

Philip Hussey - Designing a Luxury Service Experience - Ep.175

Jun 13, 2023
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Episode notes
1
Introduction
00:00 • 2min
2
How to Buy a Business: A Guide to Insurance Costs
02:00 • 5min
3
The Importance of a Premium Look for Landscaping
06:39 • 3min
4
The Importance of Choosing a One Stop Shop Service Provider
09:49 • 3min
5
How to Build Trust With Clients
12:26 • 3min
6
The Importance of Having a Digital Portal for Clients
15:05 • 2min
7
How to Find a Team That Can Deliver That Kind of Service to Higher End Clientele
16:37 • 2min
8
How to Hire the Best Landscapers in Cape Cod
19:05 • 3min
9
How to Celebrate the Winds
22:17 • 2min
10
The Importance of Continuous Learning in the Winter
24:45 • 4min
11
How to Upsell Services to Current Customers
28:58 • 3min
12
The Ritz Carlton's Legendary Wows
31:41 • 3min
13
The Power of Giving Employees $500 a Month to Improve Customer Experience
34:47 • 2min
14
How to Have a Better Customer Experience
36:52 • 2min
15
The Importance of Touch Points in Employee Experiences
38:52 • 3min
16
The Importance of Forgiveness
42:21 • 3min
17
The Importance of Empathy in the Workplace
44:56 • 3min
18
The Best Business I've Ever Seen
47:45 • 2min
19
The Legacy of the Hancock Family
49:53 • 3min