Philip Hussey - Designing a Luxury Service Experience - Ep.175
Think Like an Owner
00:00
The Importance of Having a Digital Portal for Clients
In terms of ongoing service with a client, how important is the digital side of that where they can have perhaps some portal they can log into and track progress. How important is that versus just the personal connection with having that dedicated account manager who perhaps could communicate that more effectively over the phone? We have an incredibly robust sort of back end ERP system. I'd say best in class from a landscaping perspective. The front facing component of that ERP system, the customer facing is not there yet. So we do allow people to pay invoices through that. All of it goes is pushed on to account managers or construction or director of construction to manage that relationship through the end.
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