Think Fast Talk Smart: Communication Techniques 250. How to Navigate Conflict: Tools For Productive Communication
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Dec 16, 2025 
In a riveting conversation, Jenn Wynn, an educator and podcaster focused on healing difficult conversations, shares frameworks for calming our nervous systems during conflict. Julia Minson, a Harvard decision scientist, introduces her HEAR framework to cultivate curiosity and understanding in disagreements. Together, they explore how to redefine conflict as an opportunity for connection and learning. Their practical tools aim to transform tough dialogues into meaningful exchanges—ideal for navigating both personal and professional tensions.
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Toothpaste Fight Reveals Deeper Issues
- Matt describes the biggest fight he and his wife had over toothpaste and their different tube habits.
- The story sets up how small behaviors reveal deeper issues about respect and listening.
Conflict Can Improve Outcomes
- Amy Gallo explains conflict isn't inherently bad and can improve outcomes when navigated well.
- We should aim to create the right kind of conflict rather than eliminate it.
Self-Awareness, Pause, Reframe
- Jenn Wynn prescribes a three-step check: self-awareness, pause, reframe before hard conversations.
- Use physical cues to notice triggers, pause to calm, then reframe the conversation as a learning opportunity.
