Julia Minson, public policy professor, and Matt Abrahams explore the nuances of conflict vs. disagreement. Minson stresses genuine curiosity in communication to foster productive dialogue. Practical tips on handling conflict with receptiveness and understanding diverse perspectives are shared.

In this episode of The Decision Corner, Brooke discusses disagreement with Julia Minson, an Associate Professor of Public Policy at the Kennedy School of Government at Harvard University and former lecturer at the Wharton School, University of Pennsylvania. Her research explores the psychology behind disagreement and collaboration — why we often suck at turning the former into the latter, and how we can be better. Brooke and Julia dissect the thought processes that often fuel our discussions, how discussions turn into arguments (particularly, unproductive ones), and the reasons we can’t seem to figure out why. Julia gives us practical interventions, applicable on a personal level, that can help us avoid the feared Thanksgiving dinner screaming match and other conversations like it. Specific topics include: Advocacy v.s. Inquiry mindset Why being a know-it-all is a problematic blindspot How to effectively signal open-mindedness Active listening: body language and verbal acknowledgement Cognitive misconceptions about our counterpart’s open-mindedness Scopes, baselines, and defaults The role of asking questions, and how to ask them with genuine curiosity Conversational receptiveness, intentional vocabulary, and the HEAR technique

Politics has traditionally been a taboo topic to discuss on the job. But as people get more vocal about their views -- on everything from from climate change to racial justice, elections to invasions -- it's increasingly hard to keep debate out of the workplace. And that can lead to conflicts between colleagues. Julia Minson of the Harvard Kennedy School of Government and Francesca Gino of Harvard Business School have studied how political polarization is affecting organizations and have advice on handling the challenges it presents. Together, they wrote the HBR article “Managing A Polarized Workforce: How to Foster Debate and Promote Trust.”