Think Fast Talk Smart: Communication Techniques 136. The Art of Disagreeing Without Conflict: Navigating the Nuance
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Apr 2, 2024 
In this engaging discussion, Julia Minson, an associate professor at the Harvard Kennedy School and expert in decision-making, shares her insights on navigating disagreements. She distinguishes between conflict and disagreement, emphasizing the importance of curiosity and receptiveness in communication. Listeners learn actionable strategies for constructive disagreement, including the HEAR framework, which focuses on empathy and self-reflection. Minson highlights how fostering understanding can enhance creativity and collaboration in both personal and professional interactions.
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Disagreement vs. Conflict
- Disagreement is a difference of opinion, where conflict adds negative attribution about the other person.
- Recognize this difference to leverage disagreement's benefits and avoid conflict's pitfalls.
Show, Don't Just Feel, Curiosity
- Express curiosity explicitly; don't assume it's obvious.
- Begin and end conversations by stating your desire to learn the other person's perspective.
Conversational Receptiveness
- Use "HEAR": Hedge, Emphasize agreement, Acknowledge, and Reframe to positive.
- This framework helps express disagreement while respecting the other person's view.