20Growth: The Six Channels Startups Need to Dominate to Grow, Why the Best Growth Talent Never Comes from Marketing or Product, Who and How to Hire Growth Leaders and Teams and Why in a World of AI, Growth is More Science than Art with Matt Lerner
May 31, 2024
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Matt Lerner, ex-PayPal growth leader turned CEO of SYSTM, shares insights on growth as a science, common startup mistakes, and optimizing growth channels. He discusses choosing North Star metrics, hiring growth leaders, and the impact of AI on growth strategies.
Identifying the most impactful growth channels for startups is crucial, ranging from sales and partnerships to ads and influencers.
Effective growth teams prioritize hiring adaptable generalists with diverse skills over traditional marketing or product backgrounds.
Successful growth strategies require a balance of experimentation, data analysis, and customer understanding, blending art and science for sustainable outcomes.
Deep dives
Importance of Understanding Growth Channels
Recognizing the limited number of effective growth channels globally, the podcast highlights that understanding where customers find information is crucial. Whether through sales, partnerships, ads, search engines, content, or influencers, focusing on the most impactful channels for a startup's target audience is key. By strategically selecting and optimizing these channels, startups can enhance their visibility and reach their potential customers efficiently.
Significance of Hiring Skillful Generalists for Growth Teams
Emphasizing the value of hiring adaptable and bright generalists for early growth teams, the podcast stresses the importance of individuals with a diverse set of skills who can learn and adjust quickly. Drawing on examples from PayPal, the best growth personnel often lacked conventional marketing or product backgrounds, instead possessing analytical and problem-solving aptitudes. This approach allows startups to onboard team members who can fill multiple roles and navigate the evolving demands of scaling a business effectively.
Prioritizing Experimentation and Learning in Growth Strategies
Highlighting the necessity of continuous experimentation and learning in growth strategies, the podcast underscores that growth success stems from information discovery rather than reliance on predefined playbooks. Encouraging growth leaders to comprehend customer context, analyze growth models mathematically, and understand their business capabilities deeply, the discussion advocates for a balanced approach that blends art and science in driving effective growth outcomes. By fostering a culture of curiosity, humility, and data-driven decision-making, growth teams can identify high-impact initiatives swiftly and optimize their efforts for sustainable growth.
Creating an Effective Interview Process
The podcast emphasizes the importance of structuring an interview process to identify candidates who can tackle challenging tasks effectively. It suggests starting with broad questions to gauge the interviewee's strengths and areas for delegation, focusing on hard tasks that need to be done. The interview process aims to assess the candidate's problem-solving abilities and growth mindset through questions that don't have clear-cut answers. By delving into specific scenarios and past experiences, the interviewer aims to determine the candidate's adaptability and learning approach.
Ensuring Successful Onboarding for Growth Hires
The podcast discusses the significance of a comprehensive onboarding process for new growth hires at startups. It highlights the importance of the new hire becoming an information sponge to understand customers, growth models, and team dynamics. Prioritization becomes crucial after familiarizing with the basics, focusing on the most impactful tasks within the limited runway. By engaging in conversations about goals, decision-making, and quick wins, the onboarding process aims to align the new hires with the company's growth strategy and foster a culture of continuous learning and experimentation.
Matt Lerner is one of the OGs of growth having spent 11 years leading growth teams at PayPal. Post PayPal, Matt led the growth marketing program at 500 Startups. He is also the bestselling author of Growth Levers and How to Find Them. Today, Matt is the Co-Founder and CEO of SYSTM, an accelerator program helping startups find their growth drivers.
In Today’s Episode with Matt Lerner We Discuss:
From Philosophy Student to PayPal Growth Leader:
How did Matt make his way into the world of growth?
What were Matt’s biggest lessons from 11 years at PayPal?
What did Matt know now that he wished he’d known when he entered the world of growth?
How to Master Growth in a World of AI:
What is growth to Matt? What is it not?
Why does Matt think growth is more science than art?
Does Matt Agee with Adam Gross @ Vimeo that paid acquisition below $100M ARR isn’t PLG?
How does Matt think AI will change the world of growth today?
What does Matt think are the most common growth mistakes founders make?
Optimizing Growth Channels: Dos & Don’ts
Why does Matt believe there are only six types of growth channels?
What is the “locksmith moment" & how do startups find channels that work for them?
How does Matt pick a Northstar metric?
What are the most common mistakes founders make when picking North Star metrics? When is the right time to change them?
How does Matt approach horizontal product messaging? What works? What doesn’t work?
How to Hire & Manage Growth Teams
What does Matt look for in the first head of growth hire?
What questions does Matt ask when interviewing?
What were Matt’s biggest hiring mistakes? What did he learn?
Why does Matt think the best growth hires have no marketing experience?
What are Matt’s two steps to master onboarding?
What are the 3 most common patterns in leaders according to Matt?
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