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Sales Leadership Podcast

Episode 9: #9: Kevin Dorsey of ServiceTitan — Practice? We Talking About Practice?

Aug 14, 2018
Kevin Dorsey from ServiceTitan shares insights on building a culture of coaching and development for high growth, emphasizing foundational behaviors and talent retention. He discusses the importance of clear communication, customer knowledge, and effective feedback sessions for sales team alignment. Kevin underlines the significance of structured coaching and training for sales leadership development, highlighting the power of practice, repetition, and feedback. He advocates for a culture of intentional growth and collaboration in sales leadership.
45:34

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Developing a culture of excellence is crucial in sales leadership, emphasizing effective communication and fostering trust within the team.
  • Understanding customer needs and using gap questions to uncover pain points are essential strategies for driving sales growth.

Deep dives

Behavior is Key

Behavior is crucial in sales leadership, with a focus on developing a culture of excellence, effective communication, and fostering trust and camaraderie within the team.

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