Episode 9: #9: Kevin Dorsey of ServiceTitan — Practice? We Talking About Practice?
Aug 14, 2018
auto_awesome
Kevin Dorsey from ServiceTitan shares insights on building a culture of coaching and development for high growth, emphasizing foundational behaviors and talent retention. He discusses the importance of clear communication, customer knowledge, and effective feedback sessions for sales team alignment. Kevin underlines the significance of structured coaching and training for sales leadership development, highlighting the power of practice, repetition, and feedback. He advocates for a culture of intentional growth and collaboration in sales leadership.
Developing a culture of excellence is crucial in sales leadership, emphasizing effective communication and fostering trust within the team.
Understanding customer needs and using gap questions to uncover pain points are essential strategies for driving sales growth.
Deep dives
Behavior is Key
Behavior is crucial in sales leadership, with a focus on developing a culture of excellence, effective communication, and fostering trust and camaraderie within the team.
Customer Knowledge and Messaging
Understanding customer needs and tailoring messaging accordingly is essential for sales growth, emphasizing the importance of gap questions to uncover customer pain points.
Systems and Processes
Implementing structured systems and processes, such as regular practice sessions and well-defined one-on-one meetings, are vital for sales leaders to drive consistent growth.
Continuous Development Mindset
Encouraging a culture of continuous learning and development by dedicating time for reading, practicing, and skill-building, ultimately leading to improved sales performance and leadership success.
Kevin Dorsey runs Sales Development for ServiceTitan. Service Titan is changing how thousands of the world’s most successful home service companies grow and operate their businesses. Under Kevin’s leadership, his team has had head-turning success in helping these previously overlooked business owners optimize their businesses with technology. Kevin has earned a reputation as one of the top trainers and coaches in the business and has scooped up well-deserved accolades including Sales Development Executive of the Year and Top 100 Sales Coach. In this episode, Kevin shares his blueprint of creating a culture of excellence. He shares how he helps his team become “Customer Ready” and his focus points may surprise you. Allen Iverson could have used a little help from ServiceTitan’s KD…learn why in this engaging discussion.
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode