What You Will Learn

Jonah Berger: Spread your ideas, leverage word of mouth

Oct 25, 2018
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ANECDOTE

Secret Bar Creates Social Currency

  • Please Don't Tell used secrecy to create demand and fill a bar without public signs or traditional marketing.
  • Making access feel exclusive gave patrons social currency and drove frantic repeat calls for reservations.
INSIGHT

Design For Sharers' Social Currency

  • Social currency means people share things that make them look smart, special, or 'in the know'.
  • Designing products to make sharers look good increases voluntary word of mouth more than paid referrals.
ANECDOTE

Stories Get Exaggerated For Impact

  • In a cooking-class experiment participants exaggerated experiences like seeing cockroaches to make stories more engaging.
  • People reconstruct stories with extremity bias to increase emotional impact and social appeal.
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