The $100 Million Mindset How Paul Kelly Built a $250M Service Giant With Culture at the Core
Apr 22, 2025
Paul Kelly, the driving force behind Parker & Sons, transformed the company from $7 million to a whopping $250 million by prioritizing company culture. He shares insights on creating memorable 'ta-da moments' for customers and discusses strategies for sustainable growth that focus on employee well-being. Kelly emphasizes strong leadership during challenges, fostering a culture of accountability, and the importance of enjoying the entrepreneurial journey. He also reflects on legacy, family, and the joys of grandparenting, blending personal stories with business wisdom.
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Origin of Ta-Da Moments
- Paul Kelly's "Ta-Da moments" come from his magic background and represent exceeding expectations.
- He uses these moments to celebrate outstanding service and personal achievements at work and in life.
Put Employees First
- Put employees first because a cared-for team delivers a better customer experience.
- Hire people you can have fun with; it promotes a positive work culture and commitment.
Three Promises to Employees
- Make three promises to employees: improve their skills, make them better humans, and improve their financial status.
- Regularly ask employees if you fulfilled your promises to build loyalty and return rates.
