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How Paul Kelly Built a $250M Service Giant With Culture at the Core

The $100 Million Mindset

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Navigating Business Challenges with Leadership

This chapter delves into how businesses can overcome obstacles presented by significant events like COVID-19 by returning to foundational principles. It emphasizes the importance of strong leadership and proactive problem-solving to enhance customer service and maintain a positive reputation. Personal experiences and humor illustrate strategies for effectively addressing customer complaints and exceeding expectations.

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