This is Growth!
10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
Oct 31, 2024
Kirsten DiChiappari, VP of Customer Success at VCom Solutions, shares her inspiring journey from HR to customer success leadership. She discusses how CRM and AI tools can enhance engagement with low-touch customers while maintaining quality. Kirsten emphasizes the importance of data-driven strategies for improving retention rates. She also highlights the need for continuous learning and innovative customer segmentation methods. Tune in for insights on optimizing customer success operations and transforming client relationships!
51:12
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Quick takeaways
- Kirsten DiChiappari's transition from HR to customer success highlights the importance of adaptability and diverse backgrounds in building effective teams.
- The integration of CRM and AI tools at VCom Solutions enhances customer retention by enabling data-driven insights and tailored engagement strategies.
Deep dives
The Journey to Customer Success
The VP of Customer Success at Vcom Solutions shares her unique career trajectory, transitioning from HR management to customer success. Starting in HR, she realized her passion for professional development and team building was stifled by industry challenges. This led her to pivot her career towards customer success, where she discovered a natural fit that aligns with her values of supporting clients and enhancing their experience. Through diverse experiences, she highlights that various career backgrounds can lead to success in customer success roles.
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