This is Growth! 10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
Oct 31, 2024
Kirsten DiChiappari, VP of Customer Success at VCom Solutions, shares her inspiring journey from HR to customer success leadership. She discusses how CRM and AI tools can enhance engagement with low-touch customers while maintaining quality. Kirsten emphasizes the importance of data-driven strategies for improving retention rates. She also highlights the need for continuous learning and innovative customer segmentation methods. Tune in for insights on optimizing customer success operations and transforming client relationships!
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Kirsten's Career Pivot Story
- Kirsten DiChiappari pivoted from a 12-year HR career to customer success, leveraging diverse experiences.
- She founded a consulting business before finding her passion in customer success, where she grew into leadership roles.
Build Your CS Career Through Networking
- Enter customer success with your unique background because the role values diverse experiences.
- Network actively by joining groups, attending events, and offering help to build your career.
Stay Current with Continuous Learning
- Keep up with industry thought leaders and evolving tech to stay current in customer success.
- Embrace continuous learning through webinars, classes, and content consumption to remain valuable.