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23min chapter
10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
This is Growth!
Optimizing Customer Success Strategies
This chapter highlights the essential role of customer success in fostering retention and expansion revenue through data-driven strategies. It emphasizes the need for tailored support and effective resource allocation to meet the unique needs of various customers, ensuring a high-quality experience. Additionally, it explores innovative customer segmentation and metrics to measure success, while advocating for a collaborative approach in customer management.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode