Kirsten DiChiappari, VP of Customer Success at VCom Solutions, shares her inspiring journey from HR to customer success leadership. She discusses how CRM and AI tools can enhance engagement with low-touch customers while maintaining quality. Kirsten emphasizes the importance of data-driven strategies for improving retention rates. She also highlights the need for continuous learning and innovative customer segmentation methods. Tune in for insights on optimizing customer success operations and transforming client relationships!