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Kirsten DiChiappari
VP of Customer Success and Software Adoption at VCom Solutions, an IT lifecycle management company. Experienced leader with a background in HR management and a passion for scaling customer success operations.
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Oct 31, 2024
• 51min
10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
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Kirsten DiChiappari, VP of Customer Success at VCom Solutions, shares her inspiring journey from HR to customer success leadership. She discusses how CRM and AI tools can enhance engagement with low-touch customers while maintaining quality. Kirsten emphasizes the importance of data-driven strategies for improving retention rates. She also highlights the need for continuous learning and innovative customer segmentation methods. Tune in for insights on optimizing customer success operations and transforming client relationships!
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