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6min chapter
10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
This is Growth!
The Art of Storytelling in Customer Success Management
This chapter explores the critical role of storytelling and customer value in customer success management. It emphasizes the necessity of thorough training for customer success managers and the importance of collaboration between account teams and CSMs to enhance client engagement and experience.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode