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11min chapter
10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
This is Growth!
Elevating Customer Success Through Continuous Learning
This chapter underscores the necessity of ongoing education in the field of customer success, advocating for the use of diverse resources to stay informed. It elaborates on the structure and vital role of a Customer Success operations person within a small team, emphasizing their impact on process improvement and customer engagement. Additionally, it explores innovative strategies, including technology integration and AI tools, to enhance onboarding processes and overall customer experiences.
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