How to Be Awesome at Your Job

815: How to Get Along with Anyone at Work with Amy Gallo

Nov 7, 2022

45:39

Snipd AI

Amy Gallo, contributing editor at Harvard Business Review, shares tips on dealing with difficult people at work. She discusses the massive costs of bad relationships, how to build immunity to criticism, and strategies for working well with different types of difficult coworkers. The chapter also explores the importance of collaboration, curiosity, and conversational receptiveness in navigating challenging work relationships. Amy encourages listeners to value relationships at work and express appreciation for their colleagues.

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Building positive relationships at work is crucial for productivity and well-being, while fractured or stressful relationships can have negative impacts on individuals and teams.

Developing resilience to criticism and reframing our mindset allows us to become more receptive to feedback, leading to personal growth and improved relationships.

Deep dives

The importance of building positive relationships at work

Building positive relationships at work is crucial for productivity, well-being, and performance. Research shows that having fractured or stressful relationships with coworkers can have negative impacts on both individuals and teams. Positive social connections enhance productivity, boost performance review ratings, and contribute to overall well-being. On the other hand, stressful relationships can have detrimental effects on creativity, productivity, and even physical health.

Introduction

2min

Amy Gallo's Love for Karaoke and Enthusiasm at Singing

2min

Working with Difficult People

19min

Difficult Coworker Archetypes: Insecure Manager, Pessimist, Victim, Passive Aggressive Peer

14min

Navigating Difficult Relationships at Work

5min

Using a Notes App for Memory and Ideas, and a Mantra about Conflict

2min

Tips on Building Relationships at Work and Expressing Appreciation

3min

Amy Gallo shares how to constructively deal with difficult people at work.

— YOU'LL LEARN —

1) The massive costs of bad relationships at work

2) How to build your immunity to criticism

3) How to work well with eight key types of difficult people

Subscribe or visit AwesomeAtYourJob.com/ep815 for clickable versions of the links below.

— ABOUT AMY —

Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone, and a cohost of HBR's Women at Work podcast. Her articles have been collected in dozens of books on emotional intelligence, giving and receiving feedback, time management, and leadership. As a sought-after speaker and facilitator, Gallo has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics. She is a graduate of Yale University and holds a master’s from Brown University.

• Book: Getting Along: How to Work with Anyone (Even Difficult People)

• Book: HBR Guide to Dealing with Conflict (HBR Guide Series)

• Podcast: Women at Work

• TEDx Talk: "The Gift of Conflict"

• Website: AmyEGallo.com

— RESOURCES MENTIONED IN THE SHOW —

• Study: “Why We Need Best Friends at Work” by Annamarie Mann

• Study: “Managing a Polarized Workforce” by Julia A. Minson and Francesca Gino

• Study: “Conversational receptiveness: Improving engagement with opposing views” by Michael Yeomans, et al.

• Book: Feeling Good: The New Mood Therapy by David Burns

• Book: Feeling Great: The Revolutionary New Treatment for Depression and Anxiety by David Burns

• Book: The Office of Historical Corrections: A Novella and Stories by Danielle Evans