Working with Difficult People

19min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

The speaker discusses their latest book on how to work with anyone, even difficult people, and shares surprising discoveries about the impact of positive and stressful relationships at work. They emphasize the importance of recognizing and admitting our own difficult behaviors to improve interactions and discuss strategies to control thoughts and emotions when dealing with challenging work relationships. The chapter also highlights the importance of developing resilience and becoming immune to criticism in a professional setting.

Amy Gallo shares how to constructively deal with difficult people at work.

— YOU'LL LEARN —

1) The massive costs of bad relationships at work

2) How to build your immunity to criticism

3) How to work well with eight key types of difficult people

Subscribe or visit AwesomeAtYourJob.com/ep815 for clickable versions of the links below.

— ABOUT AMY —

Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone, and a cohost of HBR's Women at Work podcast. Her articles have been collected in dozens of books on emotional intelligence, giving and receiving feedback, time management, and leadership. As a sought-after speaker and facilitator, Gallo has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics. She is a graduate of Yale University and holds a master’s from Brown University.

• Book: Getting Along: How to Work with Anyone (Even Difficult People)

• Book: HBR Guide to Dealing with Conflict (HBR Guide Series)

• Podcast: Women at Work

• TEDx Talk: "The Gift of Conflict"

• Website: AmyEGallo.com

— RESOURCES MENTIONED IN THE SHOW —

• Study: “Why We Need Best Friends at Work” by Annamarie Mann

• Study: “Managing a Polarized Workforce” by Julia A. Minson and Francesca Gino

• Study: “Conversational receptiveness: Improving engagement with opposing views” by Michael Yeomans, et al.

• Book: Feeling Good: The New Mood Therapy by David Burns

• Book: Feeling Great: The Revolutionary New Treatment for Depression and Anxiety by David Burns

• Book: The Office of Historical Corrections: A Novella and Stories by Danielle Evans