Using a Notes App for Memory and Ideas, and a Mantra about Conflict

Amy Gallo shares how to constructively deal with difficult people at work.

— YOU'LL LEARN —  

1) The massive costs of bad relationships at work

2) How to build your immunity to criticism

3) How to work well with eight key types of difficult people

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— ABOUT AMY —  

Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone, and a cohost of HBR's Women at Work podcast. Her articles have been collected in dozens of books on emotional intelligence, giving and receiving feedback, time management, and leadership. As a sought-after speaker and facilitator, Gallo has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics. She is a graduate of Yale University and holds a master’s from Brown University.

• Book: Getting Along: How to Work with Anyone (Even Difficult People)

• Book: HBR Guide to Dealing with Conflict (HBR Guide Series) 

• Podcast: Women at Work

• TEDx Talk: "The Gift of Conflict"

• Website: AmyEGallo.com

— RESOURCES MENTIONED IN THE SHOW —  

• Study: “Why We Need Best Friends at Work” by Annamarie Mann

• Study: “Managing a Polarized Workforce” by Julia A. Minson and Francesca Gino

• Study: “Conversational receptiveness: Improving engagement with opposing views” by Michael Yeomans, et al.

• Book: Feeling Good: The New Mood Therapy by David Burns

• Book: Feeling Great: The Revolutionary New Treatment for Depression and Anxiety by David Burns

• Book: The Office of Historical Corrections: A Novella and Stories by Danielle Evans

• Past episode: 001: Communicating with Inspiration and Clarity with Mawi Asgedom

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