This chapter explores the importance of holding conflicting thoughts when dealing with difficult relationships at work. It discusses the need for collaboration, learning, and curiosity in difficult conversations, and suggests leveraging women's natural conversational receptiveness in these situations.
Amy Gallo shares how to constructively deal with difficult people at work.
— YOU'LL LEARN —
1) The massive costs of bad relationships at work
2) How to build your immunity to criticism
3) How to work well with eight key types of difficult people
Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone, and a cohost of HBR's Women at Work podcast. Her articles have been collected in dozens of books on emotional intelligence, giving and receiving feedback, time management, and leadership. As a sought-after speaker and facilitator, Gallo has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics. She is a graduate of Yale University and holds a master’s from Brown University.