Episode #79 Blueprint for Scalable Revenue and Outcome Based Pricing with Jacco van der KooijJacco
Jan 15, 2025
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Jacco van der Kooij, Founder and CEO of Winning by Design, is an expert in SaaS strategy and business growth. He reveals his Revenue Factory framework for building sustainable revenue engines, emphasizing the role of customer success. Jacco also discusses how AI is revolutionizing sales by empowering buyers, making it crucial for professionals to adapt. The conversation shifts to the future of outcome-based pricing and key insights on balancing acquisition and retention strategies, offering bold ideas for scaling success.
The Revenue Factory framework emphasizes the synergy of revenue generation, cost efficiency, and quality as a sustainable growth strategy.
Transforming customer success teams to focus on revenue generation can significantly enhance customer retention and advocate-driven sales.
Deep dives
The Concept of the Revenue Factory
The revenue factory is a framework that reimagines how companies can approach revenue generation by treating it similarly to a manufacturing process. This model emphasizes three critical components: producing high volumes of revenue, reducing costs, and maintaining quality. By aligning these elements, businesses can achieve sustainable growth, particularly in recurring revenue models where customer retention and satisfaction are paramount. With this mindset, companies are encouraged to analyze their operations through a factory lens, enhancing efficiency and quality in their revenue generation strategies.
Shifting Away from Growth at All Costs
The notion of growth at all costs is becoming outdated, as companies are increasingly recognizing the importance of sustainable practices over sheer size. Many founders still believe that hiring more salespeople will directly correlate with increased revenue, often neglecting factors such as churn and customer satisfaction. This highlights a significant lack of education in revenue growth strategies, as many founders aren't aware of the different areas of growth or the mathematics involved in recurring revenue. By understanding that effective growth is multifaceted, companies can create a more stable and loyal customer base.
Leveraging Customer Success for Revenue Generation
Organizations need to transform their customer success teams from merely preventing churn to actively generating revenue. This shift involves recognizing that satisfied customers can be strong advocates for a brand, driving new sales through word-of-mouth referrals. By fostering this ambassadorial mindset, companies can enhance their marketing and sales efforts without increasing acquisition costs. As traditional communication channels become saturated and noisy, businesses must prioritize genuine customer relationships and success to survive in a competitive landscape.
Understanding the Role of AI in Sales
AI is reshaping the sales landscape by altering the traditional knowledge gap between buyers and sellers. As technology advances, buyers are increasingly well-informed, often possessing greater product knowledge than the sellers themselves. This new reality compels sales professionals to adapt by developing deeper expertise and reliance on data-driven insights, utilizing AI as a tool for enhancing customer interactions. In the future, those who can integrate AI to complement their expertise will outperform their peers, while others may struggle to keep pace.
On this episode of Revenue Reimagined, hosts Adam and Dale welcome the legendary Jacco van der Kooij—Founder and CEO of Winning by Design—for a game-changing conversation on building unstoppable revenue engines.
Jacco dives deep into his powerful Revenue Factory framework and shares how aligning growth, cost efficiency, and quality can supercharge your business. Discover why customer success should be your biggest revenue driver and how AI is flipping the sales game upside down. Plus, get an inside look at the future of outcome-based pricing and why most companies are still stuck in first gear.
🚀 Whether you’re in sales, marketing, RevOps, or SaaS leadership, this episode is packed with bold ideas and tactical strategies to help you scale smarter and faster.
PS - huge shout out to Sendoso for sponsoring our show.
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