The AI in Business Podcast AI and the Future of Sales Enablement - with Jim Benton of Chorus.ai
7 snips
Aug 3, 2021 AI Snips
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Episode notes
Onboarding Changes
- Sales onboarding changed with COVID-19, as new hires no longer sit in classrooms.
- Tribal learning decreased with remote work, limiting peer-to-peer knowledge transfer.
AI-Driven Learning
- AI helps new hires quickly learn by identifying key moments from recorded sales calls.
- New hires can listen to specific call segments, like pricing objections, to learn best practices.
At-Risk Deal Detection
- AI analyzes sales calls to detect at-risk deals by identifying specific language and patterns.
- These patterns include mentions of competitors, pricing concerns, and extended talk time by one party.