The Good Leadership Podcast

Today, we are joined by Jessica Chen.Jessica Chen is an Emmy-Award winner, author, speaker, and CEO of the global business communication company, Soulcast Media. Jessica is an internationally recognized communication expert and has taught over 2 million people how to improve their communication skills at work. She has been featured in Forbes, Fortune, and Entrepreneur Magazine. Her course on developing executive presence was ranked #1 most watched by global business leaders. Prior to Soulcast Media, Jessica was an award-winning broadcast television journalist at ABC, NBC, and NY1.In this episode, we explore how cultural upbringing shapes workplace communication styles and the mindset shifts that can help quiet professionals gain the visibility they deserve.Key topics include:• Understanding the differences between "quiet" and "loud" cultural workplace values• The four dualities that influence career success and how to navigate them• Why visibility matters as much as hard work for career advancement• How to communicate your achievements without feeling boastful• Simple language shifts that boost confidence and professional presenceJessica’s Book: https://www.amazon.com/Smart-Not-Loud-Noticed-Reasons-ebook/dp/B0CKSHN1BX?ref_=ast_author_dp-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:15) Tool: Defining Quiet vs. Loud Workplace Cultures(04:00) Tip: Balancing Cultural Communication Styles(07:15) Tip: The Thunderbirds Lesson on Visibility(12:00) Technique: The Four Cultural Dualities Framework(14:00) Tip: From Technical Focus to Strategic Networking(15:45) Tool: How to Celebrate Achievements Without Boasting(17:30) Technique: Handling Conflict and Disagreement(20:00) Tool: Shifting from "I Don't Know" to "How Do I Know"(22:45) Tip: Learning Career Resilience from Her Mom's Journey(26:00) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we unpack the book “Tiny Habits” by Dr. B.J. Fogg.In this book profile, we explore BJ Fogg's revolutionary approach to behavior change that challenges conventional wisdom about willpower and motivation. Charles breaks down Fogg's scientifically-proven method that shows why going small is the secret to making lasting changes in your life and how tiny actions can lead to remarkable results.Key topics include:• Why motivation is unreliable and how to succeed without it• The Tiny Habits formula: Anchor + Tiny Behavior + Celebration• How to use MAP (Motivation, Ability, Prompt) to design effective habits• The power of celebration in wiring habits into your brain• Practical strategies for breaking bad habits without relying on willpowerLearn from this breakdown how starting ridiculously small can lead to massive change over time. Discover practical techniques to transform your approach to habits by making behaviors so tiny they require almost no motivation, ensuring you can maintain them even on your worst days.Tiny Habits Book: https://www.amazon.com/Tiny-Habits-Changes-Change-Everything/dp/0358003326- Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction (01:15) The Motivation Monkey: Why Willpower Fails (02:30) Tool: The Tiny Habits Formula (ABCs) (04:00) Tool: The MAP Model (05:15) Technique: Making Behaviors Easier (07:30) Tool: The Power of Prompts (10:15) Technique: Celebration as The Secret Sauce of Habit Formation (11:45) Technique: Breaking Bad Habits (13:00) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we are joined by Mike McCartney.Mike McCartney has successfully coached leaders at all levels, from Fortune 500 C-Suites to family-owned businesses. He’s one of a few who’s earned the title, “Master Coach” from Marshall Goldsmith, and the credibility to be one of his instructors. Mike is also an executive coach with University of Michigan’s Ross School of Business, and a graduate of The Ohio State University. In days past, Mike was a professional rodeo athlete; lessons learned then are used in his coaching today—“It ain’t his first rodeo.”In this episode, we explore how rodeo fundamentals translate into business excellence and the mindset shifts that separate great leaders from the rest.Key topics include:• Why getting honest feedback is the greatest challenge for executives• How mental preparation and resilience from rodeo apply to leadership• The importance of humility and listening in building influence• Why involving others in your development journey accelerates growth• How to turn stakeholder feedback into meaningful leadership improvement-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:00) Getting Honest Feedback as a Leader(02:15) Tip: Rodeo Lessons in Leadership Preparation(04:00) Technique: Building Influence Without Relying on Title(05:15) Tool: Three Core Leadership Responsibilities(06:45) Tip: The Power of Stakeholder-Centered Coaching(08:00) Technique: Making Feedback Easier to Receive(11:15) Tip: Why Leadership Development Isn't a Solo Journey(15:00) Tool: Building Trust and Authenticity with Teams(19:00) Technique: Turning Conflicts into Productive Conversations(21:00) Tip: Mental Preparation from Rodeo to Boardroom(30:00) Tool: Finding Fresh Perspectives in Leadership(36:00) Tip: Leadership Lessons from the Rodeo Arena(39:15) Technique: The Untapped Resource of Spouse Feedback(41:10) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we unpack the book "Predictably Irrational" by Dan Ariely.In this book profile, we explore the fascinating world of behavioral economics, where Dan Ariely reveals how our supposedly rational decisions are actually governed by predictable patterns of irrationality. Charles breaks down key psychological principles that influence our everyday choices, from how relativity affects our satisfaction to why "free" makes us lose our logical thinking abilities.Key topics include:• Relativity and comparison - How we evaluate things based on comparisons rather than absolute value, affecting our satisfaction with purchases and even our salaries• Anchoring and arbitrary coherence - Why the first price we see becomes a mental benchmark that influences all future related decisions• The power of "free" and the distinction between social vs. market norms - How we irrationally respond to free offers and why mixing money with social relationships often backfires• Loss aversion and the paradox of choice - Why parting with possessions feels painful and how too many options lead to decision paralysis• The placebo effect and expectations - How our perceptions shape our reality, from wine tasting to pain reliefPredictably Irrational Book: https://www.amazon.com/Predictably-Irrational-Hidden-Forces-Decisions/dp/006135323X-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:00) How Comparisons Shape Our Decisions (04:00) Technique: Anchoring(07:15) The Magic of "Free" (08:30) Social Norms vs. Market Norms (10:30) Technique: Procrastination and How to Overcome It (12:00) Loss Aversion and the IKEA Effect (13:45) Tip: The Paradox of Choice (15:15) Expectations and How They Shape Our Experience (17:00) The Placebo Effect and Pricing Perception (18:30) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we are joined by Lewis Jaffe.Lewis Jaffe is a dynamic business leader who brings powerful lessons from his basketball background to the corporate world. As an entrepreneur and board member, he transforms the principles he learned on the court into actionable leadership strategies that drive business success.In this episode, we explore how sports fundamentals translate into business excellence and the mindset shifts that separate great leaders from the rest. Key topics include:• The "Nine Words" principle: Always do your best and never ever give up• Why controlling your attitude and effort is the foundation of success• The importance of daily reflection time (the "quiet bus ride")• How to move from "selling" to "creating buyers" through value• Why the customer isn't always right, but must always feel valued-Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction (01:30) Tool: The "Nine Words" Principle (04:00) Tip: Ownership and Accountability in Business (05:30) Tip: Building High-Performing Teams (08:00) Tip: The Video Conference Fire Story (14:00) Technique: Power of Daily Reflection (16:00) Tip: Controlling What You Can Control (19:00) Tip: Curiosity as a Leadership Mindset (21:00) Tip: Leader vs. Manager (23:00) Technique: Creating Buyers Instead of Selling(28:00) Tip: Managing Customer Relationships This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we unpack the book "Made to Stick" by Chip and Dan Heath.In this book profile, we uncover why some ideas thrive while others fade away, revealing the science behind creating messages that stick in people's minds. Charles breaks down the six key principles from the Heath brothers' acclaimed book that transform ordinary communication into unforgettable ideas that drive action.Key topics include:• How simplicity creates clarity without oversimplification• Using the element of surprise to capture and maintain attention• Why concrete language trumps abstract concepts every time• Building credibility when you lack authority or endorsements• Making people care by appealing to self-interest and group identity• Leveraging different story types to inspire action through simulationLearn from Charles's breakdown how to make your ideas impossible to ignore by applying these proven principles. Discover practical techniques that will transform how you communicate, persuade, and inspire others in both personal and professional settings.Made to Stick Book: https://www.amazon.com/Made-Stick-Ideas-Survive-Others/dp/1400064287-Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:20) Simplicity - Distilling Ideas to Their Core (04:30) Unexpectedness - Breaking Patterns for Attention (08:20) Concreteness - Making Ideas Clear and Memorable (10:40) Credibility - Building Believability Without Authority (13:30) Emotion - Making People Care About Your Message (15:40) Stories - Inspiring Action Through Narrative (17:50) Applying the SUCCESs Framework in Communication This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we are joined by Bob Gerard.Bob Gerard is a seasoned learning industry professional with over 30 years of experience. At Accenture, he leads the Learning Ingenuity team within the Human Resources organization, focusing on research and development to enhance employee learning. Additionally, he co-hosts The Learning Geeks podcast, which reaches a global audience of learning professionals.In this episode, we explore the science of effective corporate learning and how organizations can measure its true impact on business performance. Bob shares insights from Accenture's billion-dollar annual investment in learning and reveals the research-backed principles that make learning stick.Key topics include:• The SCAI framework for measuring learning impact: Satisfaction, Knowledge, Application, and Impact• Eight durable learning principles that create lasting behavioral change• How immersion neuroscience technology validates effective learning design• The future of personalized, AI-powered learning experiencesLearn from Bob Gerard how to create learning experiences that go beyond attendance metrics to deliver measurable business outcomes, while balancing scientific rigor with practical application in today's rapidly changing workplace.Bob Gerard's LinkedIn: https://www.linkedin.com/in/bob-gerardLearning Geeks Podcast: https://learninggeekspod.comBob’s Star Wars Podcast: https://podcasts.apple.com/us/podcast/short-for-a-stormtrooper-a-15-minute-star/id1744259146- Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:05) From Computer Science to Learning Expert (04:35) Learning Culture at Accenture (08:50) Tool: The SCAI Measurement Framework (18:55) Tool: Immersion Neuroscience in Learning (25:05) Tool: Eight Durable Learning Principles (34:35) Technique: Learning in the Flow of Work (39:45) Tip: Gaps in Corporate Learning Today (41:25) Tool: AI-Powered Learning Assistants (46:25) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we are celebrating 200 episodes of The Good Leadership Podcast. Join us as we journey back through the podcast and explore a curated collection of the most profound insights, tools, and techniques shared by our esteemed guests. My unwavering mission is to equip you, our listeners, with actionable and tangible strategies that you find valuable and can use right away. In this episode, we explore the fundamental principles that separate good leaders from truly great ones. From mastering the inner game of success to building lasting influence, we cover powerful lessons and practical strategies from some of the most impactful conversations in the podcast's history.Key topics include:• The psychology of success and how high achievers think differently• Building authentic influence through visibility and credibility• The power of slow thinking and strategic decision-making• Transforming from a "thermometer" to a "thermostat" leaderGain fresh insights from this collection of wisdom as Charles connects the dots between hundreds of leadership conversations to create a comprehensive guide for personal and professional growth.-Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction (01:00) Tool: The Inner Game of Success (07:40) Technique: Building Real Relationships (13:40) Tool: Emotional Intelligence in Leadership(17:20) Technique: The Power of Mindset (23:10) Technique: Embracing Discomfort (38:10) Tool: Communication That Connects (43:10) Technique: Critical Thinking Skills(47:20) Tip: Visibility and Influence (51:00) Tool: Building Lasting Credibility (58:30) Technique: Finding Purpose in Pain (01:04:30) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we unpack the book "How to Change" by Katy Milkman.In this book profile, we examine how understanding these barriers - from getting started to building confidence - can transform our approach to personal and professional development. Charles breaks down the psychology behind why traditional approaches often fail and introduces evidence-based strategies that actually work.Key topics include:• The power of the "fresh start effect" and how to leverage psychological reset moments• Understanding and outsmarting present bias through temptation bundling• Converting laziness from an enemy into an ally through strategic defaults• Building sustainable habits by linking new behaviors to existing routinesHow to Change Book: https://www.katymilkman.com/book-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:25) Why Traditional Change Advice Fails(02:30) Tool: The Fresh Start Effect(03:35) Technique: Using Identity Labels(04:30) Understanding Present Bias(05:10) Tool: Temptation Bundling Strategies(07:00) Tool: Commitment Devices(08:00) Technique: Implementation Intentions(09:30) Leveraging Laziness(11:15) Tool: Building Confidence Through Advice(13:00) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Today, we are joined by Dr. Jim Kirkpatrick.Dr. Jim Kirkpatrick is the senior consultant for Kirkpatrick Partners. He is a visionary and an expert in training evaluation and the creator of the New World Kirkpatrick Model. Using his 15 years of experience in the corporate world, including eight years as a training manager, Jim trains and consults for corporate, government, military and humanitarian organizations around the world. He is passionate about assisting learning professionals in redefining themselves as strategic business partners to become a viable force in the workplace. Jim delivers lively keynote addresses and conducts workshops on topics including maximizing business results, creating powerful training and evaluation strategies, building and leveraging business partnerships and increasing the transfer of learning to on-the-job behaviors. Jim co-authored three books with his father, Don Kirkpatrick, who is credited with creating the Kirkpatrick Model. He also has written four books with Wendy Kirkpatrick, including Kirkpatrick’s Four Levels of Training Evaluation and Training on Trial. Jim and Wendy also served as the subject matter experts for the United States Office of Personnel Management’s Training Evaluation Field Guide: Demonstrating the Value of Training at Every Level.In this episode, we explore the difference between the usefulness and credibility of training programs. Dr. Jim Kirkpatrick emphasizes the importance of aligning training results with desired business outcomes and the critical need for collaboration with senior leaders and line managers. Discover key strategies for keeping training relevant and engaging, how observation and relationships influence its impact, and the essential role of blended evaluation methods.Dr. Jim Kirkpatrick’s LinkedIn: https://www.linkedin.com/in/jamesdonaldkirkpatrick/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:20) Technique: Usefulness vs. Credibility in Training(03:58) Technique: Starting with Desired Results(07:42) Tip: The Importance of Reinforcement in Training(12:07) Tip: Effective Training Evaluation Strategies(20:08) Tool: Outputs vs. Outcomes: Measuring Training Success(21:53) Tip: Advice for Training Professionals(23:25) Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com