THE ULTIMATE DENTAL PODCAST

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Barbara Bulla, a dentist and medical doctor who specialises in maxillofacial surgery. She also shares her passion for CPR education and the importance of knowing how to administer CPR in emergency situations. Dr. Bulla also discusses her journey in dentistry and her interest in educating dentists about HIV and AIDS. In addition, she talks about her specialisation in maxillofacial surgery and the importance of comprehensive care for patients. Dr. Bulla emphasizes the need to debunk myths and misconceptions about HIV and highlights the importance of treating all patients equally. She also shares her passion for CPR education and the importance of knowing how to administer CPR in emergency situations. What you will learn: [01:20] Introduction and Background [02:34] Dr. Bulla's Journey and Specializations [04:33] Interest in HIV and AIDS [10:54] Debunking Myths about HIV [18:33] Living with HIV and AIDS [28:02] CPR Education and Importance Takeaways  Dr. Barbara Bulla is a dentist and medical doctor with a specialisation in maxillofacial surgery.  She is passionate about educating dentists about HIV and debunking myths and misconceptions surrounding the disease.  Dr. Bulla emphasizes the importance of treating all patients equally and providing comprehensive care.  She is also involved in CPR education and highlights the importance of knowing how to administer CPR in emergency situations. Sound Bites:-  There are a lot of myths and taboos out there that have no justification.  HIV positive patients can live near to normal life expectancy.  Start with the pushing because that's very important.

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Christina Radics, an experienced and well- respected dentist and now a dental practice coach and consultant who specialises in helping dentists with stress management and burnout issues. Dr. Christina Radics shares her journey in dentistry, including her own experiences with burnout and the importance of building mental resilience. She emphasises the need for dentists to develop soft skills and emotional intelligence to provide better patient care. Dr. Radics also discusses the impact of childhood experiences on personality traits and the development of perfectionism. She calls for dental schools to incorporate training on stress management and emotional well-being to prevent burnout among students. Overall, Dr. Radics’s story highlights the importance of self-care and setting boundaries in the dental profession. Dr. Christina Radics and Dr. David Moffet also discuss the importance of rest and recuperation for both the body and mind. They talk about the benefits of meditation before sleep and the power of walking for generating ideas. They emphasize the need for dentists to set boundaries and take care of their own well- being. Dr. Moffet shares his mission to help dentists navigate the challenges of owning a dental practice and achieve a fulfilling career and retirement. What you will learn: [01:20] Introduction and Background [04:33] The Impact of Childhood Experiences [09:29] Addressing Burnout and Stress Management [15:27] Transition to Coaching and Soft Skills [27:35] The Importance of Soft Skills in Dentistry [33:59] The Need for Change in Dental Education [36:20] The Future of Dentistry and Preventing Burnout [41:58] Rest and Recuperation [44:09] Meditation and Sleep [46:03] Setting Boundaries and Well-being [49:21] Clutter and Dental Practice [51:35] Job Satisfaction and Dentistry [55:11] The Need for Change in Dentistry [59:02] Navigating the Challenges of Owning a Dental Practice [62:51] The Gift of Owning a Dental Office [65:26] Simplicity in Dentistry Takeaways  Developing soft skills and emotional intelligence is crucial for dentists to provide better patient care.  Childhood experiences can shape personality traits and contribute to the development of perfectionism.  Dental schools should incorporate training on stress management and emotional well-being to prevent burnout among students.  Setting boundaries and practicing self-care are essential for maintaining mental resilience in the dental profession.  Rest and recuperation are essential for both the body and mind.  Meditation before sleep can improve the quality of sleep and lead to creative ideas.  Walking can stimulate the generation of ideas and unique thinking.  Dentists need to set boundaries and prioritise their own well-being.  Owning a dental practice can provide a fulfilling career and retirement if managed correctly. Listen and Watch here: YouTube: Spotify: Facebook: Apple: Sound Bites  "We are human beings, we are not machines. We are human beings with emotions. So we have to deal with that."  "We have to bring in a little bit more vulnerability because it's such a technical profession."  "Perfectionism is when it's never enough. You can never be really satisfied or say that this was perfect. You will always find something you did wrong".  "Your body does need that recuperation. And so does your mind." " When I meditate before sleep, I have a very good sleep."  "When you walk, you get four times more ideas and greater ideas, unique ideas compared to people who sit and try to come up with ideas."

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews retired paediatric dentist Dr. Lee Weinstein about creating a fun and welcoming and comfortable dental office environment, and the importance of building relationships with patients. Dr. Weinstein shares his experiences in paediatric dentistry and emphasises the need to treat both children and their parents with care and respect. They also discuss the value of knowing the backstory of each patient and using that information to personalise their experience at the dental office. Overall, the conversation highlights the importance of patient- centred care and building strong relationships with patients and their families. In this conversation, Lee and Dr. David Moffet discuss the importance of building relationships with patients and creating a positive office environment. They emphasize the need for dentists to focus on non-clinical aspects of their practice, such as customer service, staff training, and office design. Lee shares his insights on how to create a welcoming and comfortable atmosphere for patients, including offering a variety of amenities and personalising the patient experience. They also discuss the value of referrals and the importance of developing relationships with other dental professionals. Overall, the conversation highlights the significance of prioritising patient relationships and providing exceptional customer service in dental practices. What you will learn: [01:20] Introduction and Background [04:44] Creating a Fun and Welcoming Dental Office Environment [09:35] The Importance of Treating Children and Parents with Care [20:04] Personalising the Patient Experience [27:34] Building Strong Relationships with Patients and Families [33:10] Building Patient Relationships [36:43] Morning Huddles and Office Atmosphere [39:32] Training Staff and Personalising Patient Care [47:53] Referrals and Relationships with Dental Professionals [54:06] Office Design and Patient Perception [58:53] Prioritizing Patient Relationships and Customer Service Takeaways  Building relationships with patients and creating a fun and welcoming environment in the dental office is crucial.  Treating both children and their parents with care and respect is essential in paediatric dentistry.  Knowing the backstory of each patient and using that information to personalise their experience can enhance patient satisfaction.  Patient-centred care and building strong relationships with patients and their families are key to a successful dental practice.  Building strong relationships with patients is crucial for the success of a dental practice.  Non-clinical aspects of the practice, such as customer service and office design, play a significant role in patient satisfaction.  Creating a welcoming and comfortable atmosphere for patients can be achieved through amenities and personalisation.  Developing relationships with other dental professionals can lead to valuable referrals.  Prioritising patient relationships and providing exceptional customer service should be a focus for dentists. Sound Bites  "Get on that level and have a good time."  "We're here for your teeth. We are, but we're also here to figure out what the story is."  "We all blend in together, and certain people have better strengths than others. But we all work together."

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Debra Engelhardt-Nash, an experienced and well- respected dental practice coach and consultant about the importance of the human element in providing excellent dental patient care.In this conversation, David and Deborah discuss the current state of dentistry and dental practice management. They touch on topics such as the rise of corporate dentistry, the impact of dental insurance, the importance of patient communication and relationships, and the role of dental schoolsin preparing dentists for private practice. They emphasise the need for dentists to focus on providing high- quality care and building strong patient relationships, rather than competing for patients solely on price. In this conversation, Debra and David discuss various strategies for building patient loyalty and improving the patient experience in a dental practice.They cover topics such as the importance of online reviews, the role of QR codes in facilitating reviews, and the significance of team members endorsing their dentist. They also touch on key metrics that practices should measure, including attrition, average treatment plan value, and case acceptance rate. The conversation emphasises the importance of creating a positive and personalised experience for patients to foster loyalty and attract new patients. Takeaways  There is a shift in dentistry towards high-volume, low-fee practices and boutique, high-fee practices.  Corporate dentistry is becoming more prevalent as an employment option, especially for younger dentists who are heavily in debt and seek a guaranteed income and patient base.  Dental insurance can have a significant impact on dental practices, with participating dentists often taking a cut in fees.  The human element of patient care is often overlooked in dental school education, but it is crucial for building strong patient relationships and increasing case acceptance.  The first impression and patient experience on the phone are essential for attracting and retaining patients.  Price is not the only factor that patients consider when choosing a dentist; quality of care, professionalism, and patient satisfaction are also important.  Google reviews are valuable for dental practices and should be actively sought and appreciated.  QR codes on websites can make it easier for patients to leave Google reviews  Team members should be trained to recognise and encourage patients to leave reviews  Practices should measure attrition, average treatment plan value, and case acceptance rates.  Renewing the relationship with patients every few years can help maintain loyalty  Creating a personalised and positive experience is crucial for patient loyalty Sound Bites  I think that oftentimes when patients call a practice and if you're using great telephone systems and really great supportive technology, then you can identify if a caller is a patient of record, and actually, their picture pops up on the phone. And here;s another thing that happens. If I were to call, and I know Jayne's really great at this, how she coaches people…. If I were to call and say, hey, I'm interested in some cosmetic aesthetic dentistry. Can you give me an idea how much you charge for veneers? Oftentimes, dental offices say, ‘I'm sorry, we don't quote fees over the telephone’  I think also, in the United States, the first question in a lot of dental offices when I call and say: hi, my name is Deborah Nash, and I did like to make appointment for new patient exam’, the first question is: what insurance do you have?  Leave a Google review and your name will be entered to win this prize  Having a QR code that the patient can take a photo of makes it easier for them to do that review  The nicest compliment you could ever give a doctor would be to submit a review

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Subodh Nanavati. Dr. Subodh is an OMF Surgeon from Houston Texas and is one of the pioneer educators of dentists on the importance of early detection of oral cancer and the need for dentists to prioritise oral cancer screening. In this interview, Dr. Subodh Nanavati discusses his journey in dentistry and his specialisation in oral and maxillofacial surgery. He also emphasises the importance of early detection of oral cancer and the need for dentists to prioritise oral cancer screening, including the use of biomarker studies and salivary diagnostic techniques for early diagnosis. He also discusses the challenges in integrating effective oral cancer screening into routine dental examinations and the need for proper education and awareness among dental practitioners. The use of salivary tests for biomarkers is highlighted as a crucial tool in detecting oral cancer and assessing the risk level. The discussion also touches on the significance of the oral microbiome and its role in the development of oral pre-malignant disorders. The need for dentists to prioritise saving lives and the potential consequences of misdiagnosis or non-diagnosis are emphasised. The conversation concludes with a call to action for dentists to implement oral cancer screening and utilise salivary tests for better patient care. What you will learn: [01:20] Journey in Dentistry and Specialization in Oral Surgery [09:56] The Importance of Early Detection of Oral Cancer [16:32] Biomarker Studies and Salivary Diagnostic Techniques [24:55] Integrating Oral Cancer Screening into Routine Dental Examinations [28:30] The Need for Education and Awareness in Oral Cancer Screening [30:40] The Importance of Oral Cancer Screening [31:42] Salivary Tests for Biomarkers: Assessing Risk Levels [36:29] The Role of the Oral Microbiome in Oral Pre-Malignant Disorders [38:25] Dentists's Responsibility: Saving Lives [42:56] Consequences of Misdiagnosis or Non-diagnosis [46:43] Call to Action: Implementing Oral Cancer Screening Takeaways  Dr. Subodh Nanavati shares his journey in dentistry and his specialisation in oral and maxillofacial surgery.  Early detection of oral cancer is crucial for better patient outcomes. Biomarker studies and salivary diagnostic techniques can help in the early diagnosis of oral cancer.  Dental practitioners need to prioritise oral cancer screening and integrate it into routine dental examinations.  Proper education and awareness are essential for effective oral cancer screening. Oral cancer screening is essential and should be a priority for dentists.  Salivary tests for biomarkers provide valuable information for assessing the risk of oral cancer.  The presence of certain bacteria, fungi, and viruses in the oral microbiome can indicate a higher risk of oral pre- malignant disorders.  Dentists have a responsibility to save lives and should prioritise proper examination and screening for oral cancer.  Misdiagnosis or non-diagnosis of oral cancer can have devastating consequences for dentists and their patients.  Governments should consider subsidising or mandating oral cancer screening to prevent hospitalisations and improve patient outcomes. Sound Bites  From year 2011 onwards, I'm in USA and working with my son as a director in his clinic.  Early diagnosis of oral cancer is a must. And it should be part of dental curriculum as well as dental practitioners. You have to use biomarkers. And that's why I always say that chemistry comes first, then comes physics. At least point of care diagnostic test needs to be carried out. Then and then only we will able to control oral cancer, not otherwise. It;s not like a COVID test where you'r either positive or negative off you go. It's that sliding scale. If you want to call yourself doctor, you have to learn to save life. Otherwise, remove doctor from your name.

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Maria Kunstadter. Maria is a dentist and the owner of the innovative teledentistry platform The TeleDentists. In this interview, Maria Kunstadter, shares the story behind the innovative teledentistry platform. She explains how the concept was born out of the need for virtual dentists to provide care to patients who were going to the wrong places for their dental problems. The TeleDentist started in 2014 and has since grown, and especially during the COVID-19 pandemic. The platform allows patients to have video consultations with licensed dentists, receive palliative care, get e-prescriptions, and be educated about their dental issues. The service also helps patients find a dental office for hands-on care if needed. Teledentistry works by providing patients with access to dental care through virtual consultations, and in so doing helps patients avoid unnecessary trips to the emergency room. It is especially beneficial for individuals in remote communities or with limited access to dental practices. Teledentistry utilises cell phones for consultations, allowing patients to receive care from the comfort of their homes. It has had a positive impact on individuals in need of immediate pain relief and has improved access to oral healthcare in senior care facilities and schools. AI and teledentistry are helping to standardise diagnosis and provide accurate assessments. The ultimate goal of teledentistry is to integrate dental and medical care for better overall health outcomes for the community. Takeaways  Teledentistry provides a convenient and accessible way for patients to receive dental care, especially during times when they cannot visit a dental office.  The TeleDentist platform offers video consultations, palliative care, e-prescriptions, and education to patients.  Teledentistry expands the capacity of dental offices and improves patient access to care.  Implementing virtual care into dental practices can increase productivity and reduce unnecessary office visits.  Teledentistry provides access to dental care, especially for individuals in remote communities or with limited access to dental practices.  Regulatory challenges exist, with different states implementing their own regulations for teledentistry.  Efforts are being made to educate state boards and promote the inclusion of oral health in universal healthcare plans.  Teledentistry utilizes cell phones for consultations, allowing patients to receive care from the comfort of their homes. Sound Bites  We need virtual dentists, because they stop people from going to all the wrong places. People go with dental problems to hospital emergency rooms, and that’s not right.  Our sales skyrocketed during COVID because people were either not able to get out, were afraid to get out and lots of different reasons, but they still needed to talk to a dentist.  Patients are afraid of two things at the dentist, how much it;s going to cost and how much it's going to hurt.  I am a single mom with two disabled children. And she said at two o 'clock in the morning, I thought I was going to have to get them out of bed dressed and go to the emergency room until I found the teledentist. And they’ve got a 24 hour pharmacy and I was able to get my pain under control and I didn't have to sit in the emergency room with my children for all that time. She said, thank you, you're a Godsend. She has to drive 90 miles to get to a dentist's office. And she said, I can drive in and sit down. They will say, you need to come back in two weeks to have this done. So that just has eliminated 180 miles that she previously would have needed to drive because she can talk to the dentist from home. They can determine what she needs to have done when she comes in, make the appointment time for her… but now they know what she needs so when she does drive that 90 miles to the dentist, its not a wasted trip.

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Gary Bird, a successful marketer and strategist, about growing a dental practice and the importance of addressing the shortcomings in the office. They discuss the abundance of new patients in the dental industry and the need to fix internal issues to facilitate growth. They also touch on the importance of the front desk team in driving patient satisfaction and the role of same-day dentistry. The conversation highlights the need for a balance between speed and quality of treatment, as well as the importance of trust and building relationships with patients. In this conversation, Dr. David Moffet and Gary Bird discuss various strategies for attracting and retaining dental patients. They cover topics such as the importance of effective communication, creating a positive patient experience, and utilizing online tools like Google reviews and social media. They also emphasize the significance of building a personal brand and the impact it can have on a dental practice. Takeaways  Fixing internal issues in the dental office is crucial for practice growth.  The front desk team plays a vital role in driving patient satisfaction and should be given more importance.  Same-day dentistry can be a successful strategy for attracting and retaining patients.  Finding the right balance between speed and quality of treatment is essential for success.  Building trust and relationships with patients is key to long- term growth.  Effective communication is crucial in attracting and retaining dental patients.  Creating a positive patient experience is key to building patient loyalty.  Utilizing online tools like Google reviews and social media can significantly impact a dental practice's success.  Building a personal brand can help attract and connect with potential patients.  Understanding the different buying cycles in dentistry can inform???? marketing strategies.  Answering the phone promptly and providing convenient appointment scheduling are essential for patient acquisition.  Ensuring that online schedulers are functioning properly is important to avoid losing potential patients.  Motivating and incentivizing the dental team to collect Google reviews can lead to increased patient referrals and better marketing ROI.  Google reviews have a significant impact on a dental practices online reputation and can influence patient referrals and marketing effectiveness.  Social media can be a powerful marketing tool, but it requires consistent effort and a willingness to be the face of the practice.  Building a personal brand on social media can attract and connect with potential patients.  It's important to seek advice and guidance to ensure that social media strategies align with the dental practices goals and target audience. Sound Bites  There's actually an abundance of new patients. Dental marketing is not hard. It's actually very, very simple.  The hard part is that you have to actually fix the things in the office to be able to grow.  Never turn a new patient away because if you get somebody out of trouble and you can get them in, you're their best friend forever.  They have got to have a reason to come back. The underlying reason on all of it, Gary, is often you don't want to lose your teeth, do you?’ … ‘Well, this is what we're going to have to do.  That's like the biggest thing is answering the phone when the patient calls. Okay, so now here's the little trick around that. When this patient calls, they're probably going to be calling at the worst times because you are least staffed at these times.

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Gargi Roy Goswami, a qualified dentist turned medical writer and content marketer, and she discusses the field of medical writing and the opportunities it offers. Dr. Gargi explains that medical writing involves various areas such as research papers, medical device approvals, and science communication. Dr. Gargi also shares her background in oral cancer genetics and her interest In genomics. She runs the Indian Academy of Clinical and Dental Genetics. Dr. Gargi also provides digital content marketing services. She emphasizes the importance of adapting to artificial intelligence (AI) in the dental industry and shares her plans to create a platform that combines online marketing and academic needs. What you will learn: [01:20] Introduction and Background [03:22] Medical Writing and Communication [06:40] Transition from Dentistry to Medical Writing [08:29] Oral Cancer Research and Genomics [10:38] The Role of Artificial Intelligence in Medical Writing [15:36] Creating the Indian Academy of Clinical and Dental Genetics [19:02] The Impact of AI on Careers [22:26] Future Plans and the Importance of Freelancing [27:07] Conclusion and Contact Information Takeaways 1)Medical writing is a diverse field that encompasses research papers, medical device approvals, and science communication. 2) Dr. Gargi emphasizes the need for experts in medical writing, particularly those with a strong scientific background. 3) Artificial intelligence (AI) is a valuable tool in medical writing, increasing productivity and efficiency. 4) Dr. Gargi plans to create a platform that combines online marketing and academic needs, providing a one-stop solution for healthcare and life science professionals. 5) Freelancing in medical writing offers flexibility and opportunities for career growth. Sound Bites 1) This industry is rocking and it's skyrocketing. 2) You'r really not a dentist. Dentistry is just something that you did because your father was a dentist. 3) AI is helping a lot. It makes us more powerful. It increases our productivity.

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Allied Health Professional Coach Paul Wright, a physiotherapist whose Practiceology™ business growth systems have helped thousands of allied health professionals around the world earn more, work less and enjoy their lives.… In this podcast interview, Dr. David Moffet interviews Paul Wright, a former physiotherapist, about building a successful physiotherapy business. They discuss the importance of understanding the true role of a business and how it should serve the business owner's life. They also highlight the common mistakes made by health business owners, such as failing to implement systems and processes, and not focusing on long-term wealth creation. They emphasize the need for consistency and routine in patient care, and the importance of non-clinical staff following established systems. The conversation also touches on the significance of sales and the transfer of enthusiasm in healthcare. In this conversation, Paul Wright discusses the importance of selling products in healthcare professions and the role of AI in improving business efficiency. They emphasize the need for healthcare professionals to focus on the best interests of their patients and provide them with the products and services that will benefit them. They also discuss the value of investing in AI technology to save time and improve business operations. The conversation highlights the importance of understanding the market and solving the problems that customers have. Overall, the conversation provides insights into how healthcare professionals can enhance their practices and create successful businesses. What you will learn: [01:20] Introduction and Background [04:29] Understanding the True Role of a Business [11:40] The Challenge of Retirement for Health Business Owners [19:46] The Importance of Systems and Processes [24:59] Consistency in Patient Care [26:27] Managing Processes, Not People [32:38] Sales in Healthcare: Transferring Enthusiasm [33:36] Using Horror Stories to Emphasize the Importance of Treatment [34:07] The Importance of Selling Products in Healthcare Professions [35:49] Understanding the Market and Solving Customer Problems [39:34] Investing in AI to Save Time and Enhance Business Operations Takeaways Understanding the true role of a business is crucial for success. Implementing systems and processes is essential for consistency and routine in patient care. Non-clinical staff should follow established systems to ensure a smooth operation. Sales in healthcare is about transferring enthusiasm and providing the best outcome for patients. Long-term wealth creation should be a focus for health business owners. Healthcare professionals have an ethical obligation to provide products and services that are in the best interest of their patients. Selling products in healthcare professions can enhance the patient experience and improve business profitability. Investing in AI technology can save time and improve business efficiency. Understanding the market and solving the problems that customers have is crucial for business success. Successful people spend money to save time and invest in tools and resources that can help them achieve their goals. Sound Bites "Success to me is an empty diary. Freedom to do what I want, when I want, where I want." "In dentistry, 95% of dentists reaching the age of 65 in their own practice can't afford to retire". "The best businesses have the best systems in them." "It's manipulation if it's in your best interest and not theirs." "Successful people spend money to save time."

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Adjunct Professor Dr Shohreh Ghasemi, a specialist dentist and maxilla-facial surgeon with a special interest in facial aesthetics and also AI… Dr Shohreh Ghasemi is an adjunct clinical professor at Augusta University. In this podcast, Dr Ghasemi discusses her passion for facial reconstruction and her dedication to women empowerment in the field of dentistry. She emphasizes the importance of innovation, research, and clinical skills in modern dentistry. Dr. Ghasemi also highlights the role of social media in educating and sharing valuable information with her followers. She discusses the impact of AI in dentistry, including its potential to improve accuracy, treatment planning, and patient outcomes. Dr. Ghasemi also shares her experiences traveling and attending conferences around the world, as well as her plans for the future, which include continued research, teaching, and innovation. If you want your practice to be at the forefront of dentistry in 2024 and beyond, don’t miss this episode! What you will learn: [01:20] Introduction and Background [04:11] The Future of Dentistry: Personalized Care and Innovations [09:18] The Intersection of Oral Surgery and Facial Aesthetics [12:47] The Influence of Social Media on Dental Education [17:13] The Importance of Conferences and Staying Updated [21:56] The Role of AI in Dentistry [32:11] Chinese Innovation in Dentistry [37:27] The Impact of AI on Dentistry [44:40] Recognition and Future Plans Takeaways:- Women empowerment is crucial in the field of dentistry, and more women should be encouraged to take on leadership roles and pursue specialties like oral and maxillofacial surgery. AI has the potential to revolutionize dentistry by improving accuracy, treatment planning, and patient outcomes. Social media can be a powerful tool for educating and sharing valuable information with followers, but it's important for healthcare providers to provide reliable and evidence-based content. Attending conferences and staying updated with the latest innovations and research in dentistry is essential for professional growth and learning from other experts in the field. Traveling and experiencing different cultures can broaden perspectives and inspire new ideas in dentistry. Sound Bites:- Everything should be in personalized care for each patient. Bringing oral surgery and facial aesthetics together can lead to quicker recovery and less disfigurement for patients. The closing of borders and travel restrictions during the pandemic led to an increase in cosmetic dentistry and procedures.