“Creating a Fun and Welcoming and Comfortable Dental Office Environment.” with Dr Lee Weinstein

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews retired paediatric dentist Dr. Lee Weinstein about creating a fun and welcoming and comfortable dental office environment, and the importance of building relationships with patients. Dr. Weinstein shares his experiences in paediatric dentistry and emphasises the need to treat both children and their parents with care and respect. They also discuss the value of knowing the backstory of each patient and using that information to personalise their experience at the dental office. Overall, the conversation highlights the importance of patient- centred care and building strong relationships with patients and their families. In this conversation, Lee and Dr. David Moffet discuss the importance of building relationships with patients and creating a positive office environment. They emphasize the need for dentists to focus on non-clinical aspects of their practice, such as customer service, staff training, and office design. Lee shares his insights on how to create a welcoming and comfortable atmosphere for patients, including offering a variety of amenities and personalising the patient experience. They also discuss the value of referrals and the importance of developing relationships with other dental professionals. Overall, the conversation highlights the significance of prioritising patient relationships and providing exceptional customer service in dental practices. What you will learn: [01:20] Introduction and Background [04:44] Creating a Fun and Welcoming Dental Office Environment [09:35] The Importance of Treating Children and Parents with Care [20:04] Personalising the Patient Experience [27:34] Building Strong Relationships with Patients and Families [33:10] Building Patient Relationships [36:43] Morning Huddles and Office Atmosphere [39:32] Training Staff and Personalising Patient Care [47:53] Referrals and Relationships with Dental Professionals [54:06] Office Design and Patient Perception [58:53] Prioritizing Patient Relationships and Customer Service Takeaways  Building relationships with patients and creating a fun and welcoming environment in the dental office is crucial.  Treating both children and their parents with care and respect is essential in paediatric dentistry.  Knowing the backstory of each patient and using that information to personalise their experience can enhance patient satisfaction.  Patient-centred care and building strong relationships with patients and their families are key to a successful dental practice.  Building strong relationships with patients is crucial for the success of a dental practice.  Non-clinical aspects of the practice, such as customer service and office design, play a significant role in patient satisfaction.  Creating a welcoming and comfortable atmosphere for patients can be achieved through amenities and personalisation.  Developing relationships with other dental professionals can lead to valuable referrals.  Prioritising patient relationships and providing exceptional customer service should be a focus for dentists. Sound Bites  "Get on that level and have a good time."  "We're here for your teeth. We are, but we're also here to figure out what the story is."  "We all blend in together, and certain people have better strengths than others. But we all work together."