The Daily Standup

Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers.⏱️ Timestamps:00:00:00 - Intro00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-led screening 00:10:44 - Why who you know matters more than ever 00:12:13 - Harmonizing your career like a musician📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Maranda Dziekonski:Maranda's LinkedIn: https://www.linkedin.com/in/marandaanndziekonski/

Episode 239: Chris Brisson, CEO of Salesmsg, is taking life one text message at a time.⏱️ Timestamps:00:00:00 - Intro00:01:28 - Big ideas: AI in customer success 00:02:45 - Personalizing the customer handoff 00:04:24 - Text vs. email: Why messaging wins 00:06:42 - Finding balance in SMS intimacy 00:09:08 - Earning your space in the contact list 00:10:23 - Educating clients on appropriate usage 00:11:45 - The “textize your business” framework 00:12:54 - Final thoughts and an open invitation📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Chris Brisson:Chris's LinkedIn: https://www.linkedin.com/in/chrisbrisson/

Sara Bochino, a customer success advocate at Balboa Solutions and a leading voice in fractional ownership consulting, dives deep into software procurement challenges. She reveals the pitfalls of the SaaS promise and the chaos of piecemeal solutions. Bochino advocates for a customer-centric culture led by CEOs and stresses the need for proactive strategies to truly understand customer behaviors. The conversation also touches on the crucial role of technology integration in enhancing the overall customer experience.

Explore the journey from project management to customer success leadership. Discover why being adaptable is vital in customer interactions. Learn how to train your adaptability muscle and why you can never be fully prepared. Uncover the drawbacks of over-preparing and the importance of balancing scripts with genuine skills. Delve into the 'three solutions' technique for effective problem-solving, and how shared values can often outweigh perfect preparation in building relationships.

Explore the fascinating world of systems thinking and its role in customer success. Discover the dynamics between price and perceived value, and why discounts don't always solve deeper issues. The hosts dive into the art of customer objections, revealing the power of empathy in upselling. Plus, learn how AI can tailor solutions to enhance retention strategies and delve into the effective 'five whys' technique for uncovering root causes. This engaging discussion highlights the intricate connection between psychology and systems-based approaches.

Episode 235: Erdem Gelal, co-founder and CEO of Flowla, thinks we're standing inside a small window of opportunity.⏱️ Timestamps:00:00:00 - Intro00:01:19 - The surprising truth about VAT 00:02:39 - How VAT became a viral success 00:03:03 - Unlocking emotional cues with AI 00:04:44 - Why being human at scale matters 00:07:35 - Tips to make communication about them 00:08:04 - Does scaling humanity feel fake? 00:09:29 - Keeping the human touch with technology 00:10:25 - Outro📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Erdem Gelal:Erdem's LinkedIn: https://www.linkedin.com/in/erdemgelal/

Karla Kannan redefines customer onboarding by emphasizing the importance of ongoing education for better adoption. She discusses measuring user engagement and identifying churn risks even without usage data. The conversation also touches on the intriguing origins of her company's name and how branding can impact customer success. Additionally, she highlights the benefits of Lean Six Sigma principles in enhancing consulting practices, merging mythology with modern customer strategy.

Episode 233: Candy Irlanda is tired of the obtuse JD!⏱️ Timestamps:00:00:00 - Intro00:01:21 - Candy and J.P.'s LinkedIn friendship 00:02:26 - What grinds Candy’s gears about job listings 00:03:16 - HR systems and the art of bad postings 00:03:39 - Nasty world, nasty work: J.P.'s rant 00:05:19 - When job descriptions change on you 00:06:10 - U.S. labor laws vs. global realities 00:06:56 - How to spot red flags when interviewing 00:08:02 - No barking, just closing thoughts 00:09:12 - Outro📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Candy Irlanda:Candy's LinkedIn: www.linkedin.com/in/cirlanda

Episode 232: Gurp Singh wants the answers to the test ahead of time.⏱️ Timestamps:00:00:00 - Intro00:02:00 - A story of pain, passion, and action 00:05:07 - Mixing pain with pleasure in customer success 00:05:47 - CS lessons from reviving a music legacy 00:06:24 - Practical applications of personal passion 00:09:34 - Bridging the gap between CS and sales 00:12:23 - The addiction model of sales discovery 00:12:45 - Outro📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Gurp Singh:Gurp's LinkedIn: https://www.linkedin.com/in/workwithgurp/

Episode 231: Do you treat each of your customers like a boss that holds the leash?⏱️ Timestamps:00:00:00 - Intro00:01:19 - CS is not for me00:02:58 - Who’s the boss? The customer... kinda00:05:02 - Meeting overload and the myth of agency00:05:57 - Power dynamics and setting the agenda00:07:51 - Misaligned roles and the wrong career fit00:09:13 - Why teachers turn to customer success00:10:13 - Seeking creation and completion in CS00:10:36 - Context matters📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/Mentioned in this episode:Advertise your brand with Lifetime Value MediaAdvertise with LTV