The Daily Standup Active adaptation | Anastasia Mieshkova
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May 5, 2025 Explore the journey from project management to customer success leadership. Discover why being adaptable is vital in customer interactions. Learn how to train your adaptability muscle and why you can never be fully prepared. Uncover the drawbacks of over-preparing and the importance of balancing scripts with genuine skills. Delve into the 'three solutions' technique for effective problem-solving, and how shared values can often outweigh perfect preparation in building relationships.
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Adaptability as Core Skill
- Adaptability is the core skill connecting project management and customer success.
- Developing adaptability as a mindset can significantly foster professional growth in customer success.
Prep with Possible Scenarios
- Before every customer call, jot down possible difficult scenarios you might face.
- This mental preparation helps you stay ready and flexible during conversations.
Train Skills, Not Scripts
- Train customer success teams to develop adaptability skills, not memorize scripts.
- Empower professionals to handle conversations flexibly instead of relying on fixed wordings.