The Daily Standup

The discussion dives into the intriguing rise of fractional roles in customer success, highlighting the importance of flexibility in today's job markets. There's a fascinating look at balancing senior and entry positions and the impact of remote work. Concerns about potential worker exploitation are raised, alongside a focus on hiring for outcomes instead of just filling roles. The conversation wraps up with insights on how to effectively integrate fractional talent into organizations, ensuring clear expectations and fostering productive relationships.

Episode 279: Amanda Hershberger is building something from the ground up.⏱️ Timestamps:00:00:00 - Intro00:01:19 - Building Agent Fire00:01:55 - Webinars for scrappy startups00:03:05 - Structuring webinars effectively00:04:08 - Engaging through webinars00:05:14 - Growing webinar attendance00:06:35 - Rob’s prerecorded webinar mishap00:09:23 - Tailoring learning for real estate agents00:10:21 - Repurposing webinar content📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Amanda Hershberger:Amanda's LinkedIn: https://www.linkedin.com/in/amandahershberger/

Mike Lemire discusses the tough spot that customer success leaders often find themselves in, caught between expectations and limitations. He reflects on the emotional weight of professional titles and shares personal stories about climbing the corporate ladder. The undervaluation of customer success is highlighted, advocating for its independent leadership to better protect revenue. The complexities of leadership dynamics and title anxiety are explored, shedding light on the power imbalances that influence workplace relationships.

Episode 277: Ricardo Araujo knows where to find the good feedback.⏱️ Timestamps:00:00:00 - Intro00:01:35 - Thoughts on customer success00:02:57 - Everyone's job vs. nobody's job00:04:28 - Reading public reviews00:06:56 - Expanding customer engagement00:07:18 - Sales team learning by visiting00:10:15 - Importance of customer proximity00:12:46 - Building product feedback loops📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ricardo Araujo:Ricardo's LinkedIn: https://www.linkedin.com/in/ricardonevesaraujo

The hosts dive into the art of pulse checks with customers, sharing insights on obtaining genuine feedback at the end of calls. They discuss effective questioning techniques that foster trust and enhance communication. Timing is explored as a critical factor in professional interactions, alongside the importance of metrics like NPS and CSAT. The conversation also addresses how intentional questioning shapes perceptions of success, urging listeners to reflect on their own feedback approaches. It's an engaging mix of practical advice and personal stories that resonates with professionals.

Chad Horenfeldt, VP of Customer Success at Sienna AI and author of 'The Strategic Customer Success Manager', shares insights on the pressures faced by customer success managers today. He discusses his upcoming book, filled with valuable strategies and humorous anecdotes. Chad emphasizes the importance of navigating workplace dynamics, understanding business contexts, and effective communication in enhancing customer relationships. He also highlights how AI tools can transform customer success from traditional support roles into strategic partnerships.

Bob London, a discovery and listening expert, dives into the world of social media with a humorous twist. He reflects on the absurdity of online personas versus reality, sharing funny anecdotes that highlight the challenges of maintaining authenticity. The discussion explores the evolution of engagement on platforms like LinkedIn and emphasizes the importance of creativity while setting personal boundaries. Bob also addresses the delicate balance between humor and professionalism, making for a thought-provoking and entertaining conversation.

Episode 273: Monica Stewart wants to know how we get to value sooner.⏱️ Timestamps:00:00:00 - Intro00:01:31 - The big question on customer success00:01:48 - Vendor mishaps and lessons learned00:05:27 - Why traditional sprints fail00:07:04 - Rob's show and tell inspiration00:08:33 - The power of focused sprints00:11:03 - Internal dysfunction challenges00:12:21 - Positivity and customer engagement📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Monica Stewart:Monica's LinkedIn: https://www.linkedin.com/in/monica-stewart/

Episode 272: Laura Kightlinger is on a journey to find the balance.⏱️ Timestamps:00:00:00 - Intro00:02:01 - The focus struggle in CS00:02:38 - AI's role in modern efficiency00:03:54 - Time management and side projects00:06:20 - The exhaustion of context switching00:07:24 - Meditation and resisting distraction00:11:18 - Finding balance in a noisy world00:13:05 - Wrapping up the conversation📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Laura Kightlinger:Laura's LinkedIn: https://www.linkedin.com/in/laurakightlinger

Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.⏱️ Timestamps:00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey in customer success 00:02:17 - The perfect haircut experience 00:03:11 - AI: Savior or just a tool? 00:05:35 - Education's AI curriculum 00:06:14 - Gaps and challenges in AI 00:12:12 - Responsibility in the AI era 00:28:01 - Future skills and AI's evolution 00:37:32 - Philosophy, reasoning, and AI 00:46:18 - Lessons from food innovators📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Jeff Moss:Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-ep/