The Daily Standup Authority & discipline | Mike Lemire
Jul 1, 2025
Mike Lemire discusses the tough spot that customer success leaders often find themselves in, caught between expectations and limitations. He reflects on the emotional weight of professional titles and shares personal stories about climbing the corporate ladder. The undervaluation of customer success is highlighted, advocating for its independent leadership to better protect revenue. The complexities of leadership dynamics and title anxiety are explored, shedding light on the power imbalances that influence workplace relationships.
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Head of Customer Success Limbo
- The "Head of Customer Success" is often a limbo role, leading a division without full executive power.
- This creates challenges in authority, strategy development, and budget control.
Assistant to the Regional Manager
- Rob joked his "head of CS" role felt like "Assistant to the Regional Manager," highlighting the frustration of limited power.
- This humor reflects the widespread challenge of CS leaders lacking true leadership status.
Struggle for Title Recognition
- Rob shared his personal struggle to obtain a director title despite leading 13 people.
- His CEO resisted giving titles, calling them bad, causing frustration and ambiguity.