The Daily Standup Hell yeah brother | Ep. 276
9 snips
Jun 27, 2025 The hosts dive into the art of pulse checks with customers, sharing insights on obtaining genuine feedback at the end of calls. They discuss effective questioning techniques that foster trust and enhance communication. Timing is explored as a critical factor in professional interactions, alongside the importance of metrics like NPS and CSAT. The conversation also addresses how intentional questioning shapes perceptions of success, urging listeners to reflect on their own feedback approaches. It's an engaging mix of practical advice and personal stories that resonates with professionals.
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Simple Pulse Check Questions
- Use quick, simple questions like "Was today's session a good use of your time?" to get pulse checks from customers.
- Use visual cues like thumbs up/down for group feedback to gauge sentiments efficiently.
Specific Recaps Build Trust
- Ask specific recap questions showing you want to achieve value for the customer.
- Leave 5-6 minutes at call end for honest customer feedback, don’t rush the wrap-up.
Manage Call Time Effectively
- Use timers during calls to ensure there is enough time for recap and feedback.
- Ask about hard stops early to manage time respectfully in meetings.